Client Manager (New York)

at  Journey Further

REQUIREMENTS

• You have a minimum of three years experience at a performance marketing agency environment working in Account Management
• You’ll have proven experience working in a fast-paced agency environment across multiple clients and industries
• You’re able to build relationships quickly, both internally and with clients
• You have excellent communication and presentation skills
• You have strong documentation and reporting skills, keeping projects and deliverables on track and to deadline
• You’re a strong collaborator, able to work with multiple stakeholders and levels
• You’re eager to take ownership of projects and drive continuous improvement
• You’ve got a growth mindset and are eager to learn and challenge the norm to help us continually improve

• Manage multiple projects and deadlines simultaneously, such as ongoing delivery deadlines, QBRs and client development objectives
• Keep project delivery on track against client expectations, ensuring clients, team members and leadership are up to date (project plans, timelines, budgets, status reports)
• Facilitate internal and external meetings, ensuring these are well-documented and organised
• Guide and coordinate monthly and quarterly priorities (Client Development Plans), ensuring they are clear and reported on each month
• Monitor and escalate over-servicing and poor performance to avoid impact on CX team leadership
• Ensure execution of client excellence and delivery standards across the agency
• Participate in our marketing efforts with proactive sharing of client excellence and spotting opportunities to call out excellent work in case studies
• Support new business as needed, helping us grow revenue across your client roster