Client Manager

at  NTT Data

MAKE AN IMPACT WITH NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

KNOWLEDGE, SKILLS AND ATTRIBUTES:

• Sales business acumen - The skills supporting successful selling through organisational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd business requirements. Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from NTT’s portfolio of services.
• Sales client engagement and management - The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know your client, building effective and lasting relationships with them and to be seen as a trusted advisor.
• Sales solution skills - The knowledge of NTT Ltd.’s offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link NTT Ltd offerings, including high-value services to specific client and prospect needs and outcomes.
• Sales pursuit - The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS:

• Relevant Degree or Advanced Diploma
• Relevant vendor certifications

REQUIRED EXPERIENCE:

• Moderate level experience in a similar role in a similar environment
• Moderate level experience in a sales environment and/or customer service role
• Moderate level sales and client engagement experience
• Moderate level experience negotiating with clients and vendors
• Moderate level experience with business to business and business to consumer sales techniques
• Moderate level experience working as part of a sales team in a fast-paced environment
• Moderate level experience analysing commercial information
• Moderate level experience in marketing or advertising would be advantageous
• Moderate level experience working with Salesforce.com contact platform
  Workplace type:
  On-site Working

KEY ROLES AND RESPONSIBILITIES:

• Manage and grow relationships to drive expansion and renewals across all solutions within assigned accounts in the foundational segment.
• Minimise churn and maximise retention as well as uncover opportunistic growth priorities in assigned accounts.
• Responsible for driving client satisfaction throughout the entire lifecycle of the clients’ buying process, by taking ownership for the commercial agreement for each client.
• Engages with clients to address concerns and provide recommends possible solutions that can be delivery by NTT(Ltd).
• Generate demand by assisting clients to identify current needs and engages clients through digital marketing channels.
• Build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for NTT (Ltd).
• Effectively articulate how NTT can add value through our services and solutions, with a focus on growth priority offerings.
• Influence and work closely with vendors to achieve required results.
• Use NTT(Ltd)’s sales tools and methodology to effectively manage territory, accounts, opportunities, pipelines and forecast.
• Develop open and effective channels of communication in with each client within the assigned account.
• Encourage revenue growth by inspiring clients to additional services.
• Become the reliable point of contact for clients that is required to establish a strong business relationship.
• Aim to achieve performance targets and exploit opportunities, whilst displaying notable client service orientation.
• Implement and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability.
• Monitor and control financial governance and compliance to ensure the effective management of financial cost