Client Manager

at  SMG

• Job Title: Client Manager
• Level & Responsibility: This role might be better know as an Account Manager in other businesses. The role will have responsibility over a number of clients, as well as 2+ direct reports.
• Salary: £39,000+ per annum, depending on experience plus a 10% bonus scheme.
• Location & Hybrid Working: London, 2 days per week in the office.

THE ROLE

We are looking for a Client Manager to join our new retail partnership at SMG. This role will see you help set up the new partnership in its early stages, whilst managing a portfolio of clients alongside building stakeholder relationships with our retailer partner. You will be accountable for creating market leading media campaigns; from initial strategy development and briefing, through to implementation and evaluation.

WHAT YOU’LL BE DOING

We pride ourselves on creating challenging and exciting opportunities, meaning that no two days are the same. However, here’s an idea of what your responsibilities will look like:

• Develop proposals and strategies based on supplier budgets and objectives to create cohesive media plan that will deliver against KPIs.
• Liaise with a variety of internal and external stakeholders to activate branded activity across a range of channels, including on and offsite media within agreed timelines, following creative guidelines.
• Ownership of driving commercials for the categories under your remit to help contribute towards wider business targets, seeking our investment opportunities, managing forecasts and reporting on these.
• Line management of direct reports, holding weekly meetings with these, creating work plans, hosting appraisals and tracking their day-to-day output and progression. This will be in addition to providing daily support as and when required.
• Work to ensure all content (including but not limited to media plans, status reports, performance reviews and recommendations) are completed to a high standard, showcasing the team at its best.
• Build positive relationships and communicate confidently with our clients, nuancing your approach with different stakeholders and ensure you present yourself as a trusted and key member of the team.
• Support wider organisational projects, helping to create a great workplace and supporting with SMG’s mission to lead connected commerce marketing.
• Support the senior leadership team in governance, ad hoc requests and meetings as required.

In line with our company values, within your role you’ll want to stay honest, stay hungry, stay foolish, and most importantly, have fun! More specifically, you’ll have / be:

• Exceptional personal and team leadership qualities, with demonstrable experience of people coaching and management.
• Experience of working towards ambitious targets, with a strong numeracy and data reading abilities.
• Strong presentation skills.
• Proficient in the use of Excel, Google Analytics and Power Point.
• A proven track record in the development and planning of strategic marketing campaigns, which delivered positive results.
• Exceptional communication and relationship skills to confidently work with senior stakeholders and external clients.
• The ability to “think differently": As one of our key behaviours here at SMG, you won’t be afraid to approach problems from a different angle or challenge the status quo.
• Great organisational skills with excellent attention to detail