Client Manager

at  TransUnion

WHAT YOU’LL BRING:

We’re looking for a Client Manager to join our growing team.

ESSENTIAL SKILLS & EXPERIENCE:

• Requires a strong background in credit reporting or related industry, typically with 3 or more years’ in-depth experience.
• Experience with Salesforce to use and analyse data points in the aid of crafting customer success journeys. General level of product knowledge within the credit consumer life cycle. Must have a sound working knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Vision
• Empathy to pro-actively manage customer concerns and issues while building strong relationships internally & externally to persuasively communicate ideas, handle customer frustration and dissatisfaction.
• Being able to demonstrate real-time insight, flexibility and sound judgement across the engagement model.
• Strong problem solving and critical thinking skills are needed to break down complex situations with the ability to spot and resolve customer issues effectively.
• Required for Client and Internal interaction, this will involve resolving any possible areas of conflict by being strategic-minded, taking information from multiple sources and formulate an overall solution or decision to resolve problems, giving appropriate direction to clients or TU associates as required.

DESIRABLE SKILLS & EXPERIENCE:

• Good project and time management skills to manage numerous customer and internal stakeholder touch points.
• Showcases experience in being adaptable and willing to learn new skills.

FLEXIBILITY AT TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Please refer the Job description for details