Client Matter Administrator

at  McCullough Robertson

GOOD PEOPLE. GOOD WORK. GREAT OPPORTUNITIES.

McCullough Robertson is a commercially focused firm, working with high-calibre national and international clients. We work on big matters in small teams, approaching each day with dedication and professionalism.
We provide exceptional opportunities for our employees to perform, grow and succeed, through extensive training and career development. Our teams work together and support one another to achieve individual, team and firm-wide goals.
Backed by a national team of over 400 staff located in Brisbane, Sydney, and Canberra, McCullough Robertson is a big firm, without the attitude.

EXPERIENCE

The successful candidate will:

• Have exceptional attention to detail;
• Maintain an attitude that is energetic, positive, open, honest, friendly and professional;
• Build positive relationships with colleagues through sharing of ideas, skills and knowledge;
• Demonstrate an understanding and concern for internal and external client needs and preferences;
• Take ownership and accountability for achievement of work, ensuring tasks are completed in a timely way in line with client needs;
• Develop, interpret and implement work plans, giving consideration to immediate and longer-term impacts of decisions taken;
• Demonstrate effective, concise and professional written and verbal communication;
• Demonstrate sound knowledge of systems, procedures and policies relating to work area; and
• Prioritise work processes with consideration to varying deadlines and inputs.

We are looking for a Client Matter Administrator to join our team on a full-time basis. The responsibility of this role is to ensure high quality service is offered to clients (internally and externally), which is determined by accurate record keeping, close liaison with internal clients, adherence to the established policy and procedures of the firm and by maintaining a high standard of customer service.

Duties will include but not be limited to:

• File opening (including conducting searching and checks);
• Reviewing information at client and matter levels;
• Ensuring Cost Agreements have been issued to all clients;
• Identifying appropriate compliance issues for escalation to the Knowledge and Legal Excellence team;
• Processing new clients for billing
• Attending to registering companies and establishing trust deeds under guidance of our experienced tax team; and
• Working effectively as a member of the Central Administration Team and providing back up where required to all areas within the team.