Client Navigator - Education Navigation at North Central Texas College Gain

at  Catholic Charities Fort Worth

ARE YOU THE NEXT EDUCATION NAVIGATION CLIENT NAVIGATOR?

• Bachelor’s Degree in social work or a related field is required
• Master’s Degree in social work or a related field is preferred
• Experience in higher education or college advisement, and networking preferred
• Familiarity with low-income populations, and first-generation college students required
• Bilingual skills in a common client language are preferred
• Must have reliable transportation, a current Texas driver’s license, and evidence of auto liability insurance

SKILLS

Preferred

• Client Support
• Documentation
• Dependable

BE PROUD OF WHAT YOU DO:

You’ll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 114-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we’re growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.

CORE RESPONSIBILITIES

• Case Management
• Data Management & Reporting
• Client Engagement
• Student Recruitment
• Interagency Communication

WHAT WILL YOU BE DOING IN YOUR ROLE?

• Be stationed at the local College where you would work directly with students: recruiting new students to the program as well as regularly meeting with and providing support to the college students on your caseload.
• Engage each client by maintaining regular contact to monitor and track progress in response to services.
• Develop, implement, monitor, and evaluate individualized service plan with the client to address identified needs within established time frame.
• Complete all necessary documentation to ensure compliance with funding requirements, licensing requirements, and agency quality assurance standards.
• Develop educational approaches for diverse populations; assists clients with the admissions process, transitioning to/navigating the college system and selecting coursework appropriate to skills and goals.
• Perform comprehensive educational career path assessments on clients.
• Assist clients to learn new skills to empower them to be successful in school and beyond.
• Cultivate positive relationships with internal and external partners and participate in internal and external collaborations.
• Provide transportation for self and/or clients to off-site locations, including client residences.
• Initiate and completes case closure when appropriate.
• Be familiar with community resources and other available resources to provide clients with appropriate referrals as needed.
• Maintain all records of communication and data collected from clients in online database system.
• Communicate clearly, concisely, and effectively with team members in-person or via online methods.