Client Network Solution Coordinator - APAC

at  Allianz Partners

WHAT WE DO

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 83 million private and corporate customers and its 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry.
Allianz Partners (AzP) provides diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. United under one brand, Allianz Global Assistance, Allianz Global Automotive and Allianz Care are specialist areas combining forces to push boundaries and create tomorrow’s solutions to deliver an enhanced experience to our clients. Our 15,000 employees are based across 34 countries and combine 58 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Partners. Our DNA is unique: we dare and care, anytime, anywhere. If this sounds like you, come and join us.

WHAT YOU WILL DO

Allianz Partners Medical Provider Management (MPM) has a unique and exciting job opportunity available for someone who has the knowledge, medical network, project management and relationship building skills to drive strategic excellence across all global Allianz Partners medical entities.
This candidate will be primarily responsible for the co-ordinating the delivery and expansion of medical provider network solutions and services for a specific high profile client, driving the delivery of the MPM’s support of strategic growth initiatives. The candidate will drive delivery across MPM regional APAC and central teams through network growth and addressing client escalations and issues via both direct providers and TPAs

Responsibilities will include, but are not limited to, the following:

• Plan, deliver and execute medical provider network expansion for a key client in APAC region, in support of MPM’s strategic ambition and AzP growth, reporting to Team Leader.
• Own and manage client’s network-related issues and escalations in APAC and provide first-time resolution
• Work in conjunction with MPM regional APAC and central teams who manage provider and TPA relationships to ensure delivery of network expansion, issues and escalations management and other key topics on behalf of key client.
• Resolve issues by co-ordinating directly with client and providers / TPAs as needed.
• Act as key “advocate” for the client, ensuring customer-centric approach to delivery.
• Work closely with Team Lead and other key client Service team members within AzP MPM and Operations as part of a dedicated “virtual team” to ensure service excellence for the client.
• Establish and implement project management tools to support the delivery of network expansion.
• Deliver regular (weekly / monthly) dashboards and reporting on delivery against plan
• Drive, co-ordinate with and provide support to regional and central MPM team managers and their team members to ensure delivery against targets.
• Establish and maintain governance in relation to a network development, client network / TPA reporting and performance management, and issues/escalations.
• Pro-actively innovate and collaborate with internal and external stakeholders to drive delivery and establish solutions to reduce key client issues and escalations
• Deliver reporting to the wider business and relationships with key internal and external stakeholders
• Communicate regularly and effectively, delivering with key stakeholders within MPM, AzP as well as external stakeholders as needed
• Other activities as directed by the Team Lead, Head of Central Provider Management & Governance, or Head of Global MPM from time to time