Client Onboarding & Data Maintenance Executive 12 Month FTC

at  Close Brothers Group

COMPANY OVERVIEW

At Close Brothers Asset Management, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients. We are part of Close Brothers, a FTSE 250 leading UK merchant banking group.
We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.
We are a team of about 800 people based in 14 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.
Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.
Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.
We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.

PERSON SPECIFICATION: QUALIFICATIONS, SKILLS AND ATTRIBUTES

• Previous Financial Services experience, specifically in a Wealth Management business, would be a key advantage
• High levels of accuracy and attention to detail
• Understands, follows and learns new processes
• Ability to work quickly and accurately within very tight deadlines, and prioritise effectively
• Good team player with the ability to work on own initiative and willing to respond to varying requests
• Has ownership and accountability for their work
• Client Focussed
• Flexibility and availability to work overtime during peak workload periods
• Excellent communication skills (written and verbal)
• IT proficiency
• Proactive nature to gain efficiencies
• Previous data entry and paperwork checking experience desirable
  As an employer, Close Brothers Asset Management is committed to equality and valuing diversity within its workforce. We provide equality of opportunity and will aim to ensure that no employees or candidates are subject to discrimination on grounds of any characteristics including but not withstanding gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, political beliefs.

ROLE OVERVIEW

Team member of the wider Client Onboarding & Data Maintenance team, part of the Client Operations functions and responsible for accurately maintaining client data and validation of associated instruction.

KEY RESPONSIBILITIES

• Accurate and timely processing of existing client static data changes which includes but is not limited to, change of address, change of bank details, ongoing fee amendments, regular payment set up/amendments, income preferences, online access maintenance and all other applicable data items
• Daily interaction with internal systems adhering to applicable SLAs and workflow management
• Adherence to all departmental procedures
• Close liaison with other teams and departments across the business to ensure all processes run smoothly and effectively
• Document management and validation - ensure documentation is scanned/saved and archived in accordance with department operating procedures
• Assist the Risk Event Management and Service Management Teams in the resolution of queries
• Participation in the Appraisal and Development Scheme
• To inform Line Manager of areas of concern and issues that may arise.
• Demonstrate the Firm’s Business Principles (Client, Excellence, People & Integrity).

REGULATORY RESPONSIBILITIES (COMPLIANCE/T&C)

• Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.