Client Operations Account Coordinator

at  Dee Set

As an Account Coordinator, you will be providing excellent service, delivering the account requirements for our customers and ensuring we comply with our service level agreement (SLA).
If you’re ambitious with a can-do attitude, then read on this may be the job for you!
You’ll create briefs for our merchandisers, set up question templates and pull data into bespoke reports for clients. You need to ensure that information is communicated accurately and help in resolving issues quickly. The role also requires a strong communicator who takes pride in their work, who is able to crack on with their day without being micromanaged.
You will be ensuring our standards are met, processes are followed and everything is on time and on budget. Working as an ambassador for Dee Set and your clients, you will develop, engage, motivate and inspire our merchandising teams to succeed!

• Delivery of a structured plan for each activity.
• Proactively reviewing client data.
• Identifying, resolving and reporting compliance issues.
• Understand and plan clients reporting requirements.
• Providing reports to clients with photographs and insights.
• Respond to client queries on behalf of the Account Management team.
• Provide regular updates to your Line Manager.
• Attend, support and input into regular client review meetings.
• Manage client requests and demands proactively.