Client Operations Administrator

at  Eurofins UK Forensic Services

IN 2023, EUROFINS GENERATED TOTAL REVENUES OF EUR € 6,515 BILLION, AND HAS BEEN AMONG THE BEST PERFORMING STOCKS IN EUROPE OVER THE PAST 20 YEARS.

Job Description

THE IDEAL CANDIDATE:

We are looking for someone with previous experience in an administrative support role, ideally in a fast paced, data driven environment, is highly motivated, enthusiastic and possesses the competence and team spirit to support others and contribute to a positive culture. Here at EFS integrity and customer focus is at the heart of everything we do, Strong Problem-solving skills and attention to detail would be a distinct advantage and will see you excel in this role.
Additional Information

THE ROLE

We are currently recruiting within our Work Place Drug Testing team for a Client Operations Administrator at our site based in Tamworth.
The successful candidate will provide essential administrative support to both the Customer Service and Operations teams. The role requires a proactive individual with excellent multitasking abilities, strong attention to detail, and the capacity to thrive in a fast-paced, dynamic environment, with advanced expertise in Google Sheets and data management.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Collaborate with various departments to ensure tasks and projects are completed within customer service level agreements (SLAs).
• Create, maintain, and update records in Google Sheets, ensuring accuracy and consistency of data.
• Track key performance indicators (KPIs) and important metrics related to collections and operations.
• Handle portal queries and other customer support issues as they arise
• Maintain and update customer price lists and POs within Omega to ensure pricing accuracy.
• Maintain master customer data for accuracy and completeness.
• Update and maintain the Customer Service Guide and Client Operations Guide to reflect current processes and standards.
• Ensure ongoing maintenance of information within Reflow.
• Collaborate with relevant stakeholders to monitor and report on service KPIs and customer feedback.
• Serve as point of contact for the collection network, ensuring clear and timely communication.
• Coordinate with external partners and vendors, addressing inquiries, providing updates, and troubleshooting any issues.
• Support the collection team by ensuring the necessary data and records are provided promptly and accurately.
• Monitor the collection status and ensure records are properly maintained and shared with relevant stakeholders.
• Maintain organized and up-to-date documentation, ensuring no data is lost or mismanaged.
• Ensure compliance with company data management policies and relevant regulatory requirements.
• Adapt quickly to changes in workload and prioritize tasks effectively to meet deadlines.
  Qualifications