Client Operations Associate III

at  FIRST TECHNOLOGY FEDERAL CREDIT UNION

The Client Operations Associate III provides administrative and operational support to Addison clients and Financial Advisors while consistently meeting a high level of service and client engagement.

EXPERIENCE AND EDUCATION REQUIREMENT:

• Minimum Education: Associate’s degree or equivalent relevant work experience required
• Minimum three years’ experience in investment support or administration, or similar experience in a client facing support role with an investment/wealth management company
• Advanced business communication skills; able to write/speak clearly and professionally for a variety of audiences
• Exceptional organizational skills with strong attention to detail and the ability to work under tight deadlines
• Proven skills and commitment in meeting or exceeding member expectations and requirements
• Demonstrated ability to establish credibility and rapport with internal and external stakeholders
• Ability to problem solve effectively, with strong critical thinking skills
• Ability to work autonomously with proven decision-making skills and sound judgment
• Working knowledge of investment products
• Working knowledge of Microsoft Office Suite and Raymond James software
• Experience with CRM software (such as Salesforce) and financial planning software
• Certification/License: Series 7 + 66 or equivalent 63/65 FINRA licenses, preferred (required if less than 3 years of investment support)
  Location: Vancouver Experience Center - Vancouver, WA or Hillsboro Corporate Office, Hillsboro, OR
  Target Compensation in Vancouver, WA: $31.73 to $35.58 per hour + incentive/commission

• Provide administrative, operational and office management support to the team of multiple advisors & sales management, including but not limited to expense reports, birthday & holiday cards for clients/prospects & employees, client outreach, managing Social Media accounts, managing mail
• Prepare and process new account paperwork according to onboarding workflows/checklist
• Respond to client questions and requests regarding accounts, policies and procedures
• Assist with establishing online access for statements, confirmations, and other services
• Audit current client activity, fund transfers, previous day’s activity to ensure accuracy and managing alerts as they appear daily
• Maintain and organize client files and records to comply with the requirements of all Financial Industry Regulatory Authority (FINRA), Office of Supervisory Jurisdiction (OSJ) and Insurance Agency (Agency) regulators
• Track and report on client related projects and tasks to Advisors, and document all tasks with detailed updates in CRM
• Pull & curate reports for financial advisors and/or management that may include, but not limited to, IRA Fees, household level fees, bond maturity lists, pipeline reports, large inflows, activity reports, lead reports, etc.
• Research complex client-related issues as they arise to solve nuanced financial matters for clients
• Research & coordinate with venues for appreciation/marketing events and marketing ideas for advisors & management
• Perform cash management tasks and money movement requests
• Process and document client requests (wires, checks, journals, ACH, etc.)
• Process security and account transfers as part of account closure requests
• Provide authorized tax documents and information upon request
• Expertly manage internal and external relationships, with the ability to use discretion and judgment when working matters of privacy
• Consistently leverage available tools and technology to ensure maximum efficiency
• Provide occasional mentorship and support to less experienced Associates , including training and new hire onboarding support
• Perform other duties, as requested