Client Operations Support Specialist
at Talent2win
Lima, Lima, Peru -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 07 Nov, 2024 | Not Specified | 09 Aug, 2024 | N/A | Interpersonal Skills,Software,Technical Proficiency | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Key Responsibilities:
- Manage customer HR and Payroll processes, including employee onboarding and offboarding to ensure a seamless transition and setup.
- Ability to conduct first-level root-cause analysis for process and technology issues.
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Assist clients with the usage and optimization of company products and services.
- Monitor and track client issues, providing timely updates and resolutions.
- Collaborate with internal teams, including sales, technical support, and product development, to address client needs and enhance service delivery.
- Maintain accurate and detailed records of client interactions and support activities.
- Prepare and deliver regular reports on client operations and support activities.
QUALIFICATIONS
- Bachelor’s degree required.
- Strong English language proficiency is required, other languages are a plus.
- Proven experience in operations support or a similar role.
- Customer Support, Human Resources, and Payroll experience (Plus).
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency in using customer relationship management (CRM) ticket management systems; and other support tools required.
- Technical proficiency and the ability to quickly learn new systems and software.
Responsibilities:
- Manage customer HR and Payroll processes, including employee onboarding and offboarding to ensure a seamless transition and setup.
- Ability to conduct first-level root-cause analysis for process and technology issues.
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Assist clients with the usage and optimization of company products and services.
- Monitor and track client issues, providing timely updates and resolutions.
- Collaborate with internal teams, including sales, technical support, and product development, to address client needs and enhance service delivery.
- Maintain accurate and detailed records of client interactions and support activities.
- Prepare and deliver regular reports on client operations and support activities
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Human Resources/HR
IT - Hardware / Telecom / Technical Staff / Support
HR
Graduate
Proficient
1
Lima, Lima, Peru