Client Partner - Commercial - Endava

at  Qureos Inc

CLIENT PARTNER - ENDAVA:

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
From prototype to real-world impact - be part of a global shift by doing work that matters.

JOB DESCRIPTION:

The Commercial discipline is responsible for driving business growth, managing partnerships, and providing industry subject matter expertise and advisory to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services and industry trends and pain points. Members include business development staff of all levels, client partners, alliances and partnerships managers, industry advisors, and operational leads.
The Client Partner role at Endava is a senior leader within the Commercial organisation. They own the relationship with the client and the delivery organisation, ensuring alignment on goals, expectations, and deliverables. This role is responsible for managing and growing key client relationships, achieving significant revenue growth, and identifying new business opportunities. The Client Partner plays a critical role in maintaining and expanding these relationships through exceptional client experiences, continuous improvement, exemplary service delivery, and strategic foresight.

QUALIFICATIONS:

• Significant professional experience in client management or a similar role. · Proven track record of delivering 20%+ revenue growth across a client portfolio.
• Knowledge of the MENA Financial Services landscape
• Expertise in Banking and Capital Markets.
• Proficiency in Arabic is required for this role.
• Willingness to travel as needed.
• Extensive experience in developing and executing client strategies that drive business growth.
• Demonstrated success in managing account P&L and achieving financial targets.
• Experience in client engagement and building senior-level client relationships.
• Proven ability to collaborate and influence across various levels of an organization.
• Experience in strategic initiatives, transformation projects, or large-scale integrations is a plus.
• Proficient in all client negotiation (investments / Master Service Agreements / thorny contract points) aligned with BDMs.
• Acknowledged by clients as the primary trusted advisor and contractual authority.
• Deep expertise in client relationship management and strategic planning.
• Exceptional leadership, negotiation, and relationship management abilities.
• Strong business acumen and ability to identify and capitalize on growth opportunities.
• Excellent communication skills, both written and verbal, with the ability to engage with senior stakeholders (C-level).
• Proven ability to manage multiple priorities and work independently in a fast-paced environment.
• Advanced problem-solving and decision-making capabilities under pressure.
• In-depth understanding of industry trends, market dynamics, and financial analysis.
• Commitment to continuous personal development and staying current with industry trends.
• Demonstrated ability to influence change and drive organizational transformation.
• Strong accountability for achieving results and maintaining high performance standards.
• Proficiency in financial management, including P&L management, forecasting, and risk management.
• Experience in driving continuous improvement and innovation in client solutions and service delivery.