Client Partner (Toronto, Canada)

at  Open Partners

CLIENT TEAM OVERVIEW:

The Client Leadership Team at Open Partners is the heartbeat of our agency, driving the strategic vision, integration, and exceptional performance that defines our work with clients. We are the champions of collaboration, forging close, impactful relationships that fuel the growth and success of our clients’ businesses.
As the closest team in our agency to our customers, being a part of our Client Team is a privileged position reserved for the top talent in our industry. We partner with clients to deeply understand their unique challenges and aspirations, crafting innovative strategies that align with their growth ambitions. Our work seamlessly blends our core disciplines—Media, Creative, and Data—into powerful, cohesive roadmaps for success.
Our commitment goes beyond strategy; we meticulously execute and deliver on our promises, ensuring excellence at every step. We pride ourselves on our proactive communication, providing clients with regular, insightful updates on our performance. Join us in this exceptional role, making a tangible difference, turning bold visions into reality, and propelling our clients to new heights.

ROLE RESPONSIBILITIES

The Strategy, Integration and Performance (SIP) role on our tier 2 and tier 1 accounts is as follows:

• Strategy - Deploy our strategic planning process (RISE) across all your accounts, and produce Effectiveness Roadmaps to guide the annual strategic direction of your clients.
• Implementational Planning - Translate the annual strategic direction into actionable plans and ensure their execution throughout the year to meet client commitments.
• Team Performance - Oversee and motivate indirect reports in the activation team, ensuring they are briefed and performing well on your accounts to achieve client success.
• Campaign Performance - Manage the operational narrative with clients, overseeing key tasks and QA processes to ensure quality delivery.
• Client Performance - Maintain the strategic narrative to align with the effectiveness roadmap, ensuring all stakeholders are clear on direction. Innovate, test, and handle forecasting and re-forecasting.
• Time Management - Ensure efficient time management for the account, applying appropriate resources in line with earned fees.

TO BE SUCCESSFUL IN THIS ROLE:

• You Own Strategic Narrative - You will be adept at absorbing large quantities of information and distilling it into key insights for our clients. You can craft a clear narrative and communicate it consistently and professionally to stakeholders at various seniority levels.
• Articulate in Communication - Highly motivated and confident, you communicate clearly and effectively in all settings, including presentations, calls, and meetings. You are a role model that the team looks up to in their careers.
• Genuine Desire to Progress - Demonstrates a strong drive to excel both personally and professionally, taking immense pride in the quality of work you and the team produce.
• 6+ Years of Client Leadership Experience - Relevant experience in client leadership, especially in digital marketing.
• Attention to Detail - Ability to engage with the detailed work for our clients and also elevate to communicate strategically at a high level.
• Open to Learning - Highly motivated to participate in continuous training to enhance skills and performance over time.
• Excellent Interpersonal Skills - Demonstrate strong leadership by building trust with team members and clients.
• Positive and Motivated - Maintains a positive outlook on work and life, fostering a dynamic and motivated team environment.

Within the Client Leadership Team every client account has three distinct roles associated to it:

• Activation - Account operations lead. Responsible for the successful and accurate management of tasks on accounts, managing deadlines and all stakeholders associated with them.
• Strategy, Integration & Performance (SIP) - Account strategy lead. Responsible for top down strategic comms, planning and leadership. Ensures integrated media powered by creative and data.
• Principal - Account commercial lead. Responsible for the leadership of accounts commercially, senior client relationships and escalations