Client Performance Manager III

at  Cox Automotive

The Portfolio Manager is responsible for managing and growing a portfolio of dealer clients within an assigned geographic territory. The primary responsibilities include building and maintaining relationships with clients, optimizing the portfolio through the clients’ use of the line of credit, identifying and mitigating pre-default account risk and supporting post default collections on defaulted accounts.

JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of the automotive industry (various sectors).
• Knowledge of the finance industry (various sectors).
• Strong financial acumen with working knowledge of key financial tools and terminology.
• Strong presentation, verbal and written communication skills.
• Strong interpersonal skills with ability to interact with clients, collaborate with internal team members. and external partners at various levels within the organization.
• Strong time management skills with ability to manage deadlines.
• Strong negotiation and collection skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and in a remote environment.
• Ability to maintain a high level of safety awareness and take necessary safety precautions.
• Proficient in Excel, Word, PowerPoint, Outlook, Teams and Salesforce.

EDUCATION AND EXPERIENCE:

• BA/BS or equivalent work experience required
• 5+ years’ related experience in finance, sales, account management and/ or collections required
• Automotive and/or floorplan industry back-ground preferred

• Optimize each client’s use of the line of credit within an assigned portfolio by acting as a floor plan subject matter expert to their portfolio of clients.
• Achieve goals and performance targets as set by the company by regularly engaging with clients in person or virtually and by collaborating with internal partners to drive revenue and maximize profitability through prudent account management, controlled growth and risk mitigation.
• Educate clients on desired performance behaviors, self-service options, and best practices and coach them to ensure compliance with company policies and expectations.
• Collect and analyze client financial information and various internal reports and dashboards to assess add monitor dealer performance and address with the dealer as appropriate to drive growth and manage risk.
• Support the Risk and Recovery department with pre-default risk mitigation and post default collection efforts on defaulted accounts.
• Serve as a fiduciary for the company including identifying and reporting to the company any material client or internal non-compliance with company policies, attempted or actual fraud upon the company or any other circumstance that may require identification and reporting to protect the company.
• Support the Risk and Recovery department with pre-default risk mitigation and post default collection efforts on defaulted accounts.
• Document in Salesforce all activities and client interactions as required by the company.
• Cultivate Cox Automotive cross business unit relationships and opportunities.
• Participate and support other projects and initiatives as required.
• Perform all other duties as assigned.