Client Project Manager - Live Service Games

at  AccelByte

At AccelByte, our mission is to empower game creators by providing them with the backend platform and tools required to make scalable, reliable AAA-quality games. The company was founded in 2016 by industry veterans who have engineered online systems for some of the largest game and distribution platforms in the world including Fortnite, Epic Store, Xbox Live, PlayStation Network, and EA Origin. We are backed by top investors including Softbank, Sony Interactive Entertainment, Galaxy Interactive, NetEase, and Krafton. Our latest Series B funding has firmly solidified our place as a top player in the gaming industry. AccelByte’s talent has decades of experience building and shipping some of the largest game and distribution platforms in the world.
We believe that the best companies empower employees to make decisions, obsess about the best user experience, and are not afraid to make and learn from their mistakes. Our culture is based on humility, openness to feedback, drive, and collaboration, which we feel results in the best performing teams. As a company that values diversity, inclusion, and employee growth, our employees have opportunities to work with and learn from teams all over the world. We offer competitive salaries, a full range of health benefits, social activities, career growth opportunities, and an amazing team. Come join us!

POSITION SUMMARY

Internally, this role is called Delivery Manager. In this role, you are responsible for the successful planning, execution, and delivery of projects, ensuring they meet client expectations and business goals. The role requires cross-functional collaboration, risk management, regular client communication, and maintaining project documentation, along with driving internal progress tracking and onboarding processes.

QUALIFICATIONS/EXPERIENCE REQUIRED

• Bachelors or relevant work experience or certification/courses.
• At least 4 years of experience as a delivery manager, technical project manager, or in any similar role.
• Experience in stakeholder management and communication
• Experience in technical communication
• Experience in end-to-end project management
• Experience in process management
• Experience in data-driven problem-solving
• Basic experience in AccelByte products and services
• Experience with project management tools
• Experience in Scrum and Agile development methodologies.
• Basic experience in application programming interface (REST API, Websocket API, etc.)
• Basic experience in customer support platform
• Basic experience of cloud platforms (AWS, GCP, Azure)
• Experience with UE4/Unity and other tools used in developing online video games is a nice-to-have.
• Experience working in the game industry is preferred
• Experience in delivering SaaS products is highly desirable
• Eagerness to learn new technologies
• Proficiency in written and verbal English language
• Flexibility to adjust to work routines/schedules
  AccelByte Inc is an Equal Employment Opportunity Employer, all qualified candidates and applicants will receive consideration for employment without regard to race, religion, gender, national origin, sexual orientation, marital status, age, or disability. Our culture is innovative and inclusive, and we value our people the highest.
  Please visit our career page for a complete listing of our open positions https://accelbyte.io/career

The Delivery is accountable for the following functions and responsibilities:

• Work closely with clients to understand their requirements, objectives, and timelines.
• Develop comprehensive project plans that outline the scope, milestones, resources, and dependencies to ensure successful project execution.
• Serve as the primary point of contact for both internal teams and external clients throughout the project lifecycle.
• Facilitate regular communication and collaboration to ensure alignment on project goals, progress, and any potential risks or issues.
• Coordinate resources, including internal teams and third-party partners, to allocate tasks and responsibilities effectively.
• Ensure that team members have the necessary skills, tools, and support to deliver on project commitments.
• Identify potential risks and obstacles that may impact project success, and develop mitigation strategies to address them proactively.
• Monitor project progress closely and take corrective actions as needed to minimize disruptions and keep projects on track.
• Monitor project timelines and budgets closely to ensure adherence to schedule and financial constraints.
• Identify any deviations or scope changes early on and work with stakeholders to adjust plans accordingly while minimizing the impact on project delivery.
• Maintain accurate project documentation, including project plans, status reports, meeting minutes, and change requests.
• Provide regular updates to stakeholders on project progress, milestones achieved, and any relevant metrics or KPIs.
• Proactively engage with clients to solicit feedback, address concerns, and ensure overall satisfaction with project deliverables and the implementation process.
• Strive to exceed client expectations and cultivate strong, long-term relationships.
• Evaluate project performance and lessons learned to identify opportunities for process improvements, standardization, and knowledge sharing across projects.
• Contribute to the ongoing refinement of AccelByte’s project management methodologies and best practices.
• Perform other duties as assigned.