Client Regional Coordinator

at  Point Care Pty Ltd

Company: Point Care Pty Ltd (Registered NDIS Provider)
Location: North Queensland / South Queensland, Queensland
About Point Care:
Point Care is dedicated to enhancing the lives of people with disabilities, providing high-quality
person-centred services and support under the National Disability Insurance Scheme (NDIS). As a
family-owned business, we are passionate about empowering our clients, fostering independence,
and promoting inclusion in the community. We respect our clients and our dedicated support staff
and seek to provide a positive experience for every stakeholder connected with our organisation.
Position Summary:
The Client Regional Coordinator (North Queensland / South Queensland) will work under general
direction to manage and control their respective service regions. This role requires the application of
skills and knowledge gained through qualifications and/or previous experience and involves
supervising various functions within the work area. The Client Regional Coordinators are
responsible for the performance and compliance of their allocated region, contributing to the
development of work methods and setting outcomes.
Reporting to: Operations Coordinator
Direct Reports: Support Workers, key workers, Team supervisors (Support Worker, Cleaners, Garden
Maintenance workers)
Works with: Business development coordinator, Social Media Officer, and Intake/ account.

Key Responsibilities:

• Recruitment and Supervision: Recruit, appraise, manage, educate, and monitor the

performance of all Support Workers, key Workers, Team Supervisors, for the region to ensure

that suitably qualified and experienced personnel are available.

• Scheduling and Allocation: Oversee the scheduling and allocation of support workers to

ensure that clients’ needs are met.

• Performance and Compliance: Ensure that all KPIs for the region are met in accordance with

management directives and compliance requirements.

• Business Development: Work closely with the Business development coordinator to

generate and convert leads through sales and marketing initiatives. Identify and pursue new

business opportunities within the NDIS sector.

• Relationship Management: Maintain and build relationships with existing participants,

Support Coordinators, Plan Managers, and Allied Health Professionals. Foster positive

working relationships with external and internal stakeholders.

• Client Onboarding: Manage the initial assessment, intake, and onboarding processes for

new participants. Provide advice and information to potential clients, carers, parents, and

families.

• Reporting: Prepare monthly activity, performance, and compliance reports for the Operations

Coordinator.

• Records Management: Maintain clear and accurate records. Develop, control, and administer

a records management service for the receipt, custody, control, preservation, and retrieval of

records.

• Brand Awareness: Act as the ‘face’ of the business, building brand awareness. Network

across the disability and community care sector.

• Internal Audit: Attend existing SIL homes and report findings as part of our internal audit

process.

• Sales Targets: Meet and exceed sales targets and growth objectives.
• Client Support: Act as the primary point of contact for NDIS clients, addressing and

resolving any issues or concerns. Assist clients with their NDIS plan, including goal setting,

planning, and budget management.

• Policy and Procedure Updates: Stay updated with new policies, procedures, and guidelines

of NDIS.

• Coordination: Liaise with and coordinate local contractors as required. Coordinate with

internal and external teams (e.g., case managers, support coordinators) to ensure client

needs are met.

• Customer Feedback: Monitor and analyse customer feedback and use it to make

improvements to the company’s services.

• Oncall: Assist with Oncall and after-hours duty in a scheduled roster.

• Recruitment and Supervision: Recruit, appraise, manage, educate, and monitor th