Client Rehabilitation Support Coordinator

at  Fletchers Solicitors

Role Client Rehabilitation Support Coordinator
Location: Manchester/ Bolton/ Liverpool/ Southport/ Leeds/ Cambridge/ Hybrid
Are you passionate about making a difference in the lives of those facing serious injuries? Fletchers Group is seeking a dedicated Client Rehabilitation Support Coordinator to join our Serious Injury Law team. In this vital role, you will provide comprehensive rehabilitation support to our clients, including signposting to essential services, advocacy, discharge planning, and guidance on statutory services. If you thrive in a collaborative environment and are committed to empowering clients through their recovery journey, we want to hear from you!

In return Serious Injury Law, Part of Fletchers Group can offer:

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days holiday per year, until you reach the maximum long service awards which are awarded after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awards for winning nominees

ESSENTIAL SKILLS AND EXPERIENCE:

• Significant experience of supporting people following life changing injuries within a clinical and/or rehabilitation environment.
• Experience working with individuals with brain Injuries, spinal cord injuries, amputation, psychological and complex orthopaedic injuries.
• Full UK Driving Licence and access to a car.
• Communication Skills: Excellent verbal and written communication skills for effective client interaction.
• Problem-Solving Abilities: Strong analytical skills to identify issues and develop effective solutions.
• Interpersonal Skills: Strong relationship-building skills to connect with clients and team members.
• Attention to Detail: Keen eye for detail to ensure accuracy in documentation and communication.
• Adaptability: Flexibility to adapt to changing client needs and organisational priorities.
• Time Management: Strong time management skills to meet deadlines and manage workload efficiently.

DESIRABLE SKILLS AND EXPERIENCE:

• Case Management experience.
• Experience of the UK Benefits and Statutory Services System.
  We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

• To work alongside our legal teams to provide support to clients and their families facing life changing injuries.
• To provide practical support and guidance to clients through their rehabilitation journey.
• Assessing, signposting and advocating for clients to assist them in getting the support they need.
• Contributing to in-house best practice initiatives.
• Attending both internal and external networking events and conferences where appropriate