Client Relations Associate - HR, PRO, GRO

at  Astrolabs DMCC

WHO WE ARE - ASTROLABS, THE GULF’S LEADING BUSINESS EXPANSION PLATFORM

At AstroLabs, we specialize in facilitating high-growth companies’ entry into the Saudi and UAE markets. We offer comprehensive growth services including business setup, co-working spaces, and recruitment, alongside programs developed with government and leading private sector partners to strengthen key regional sectors.
As the market leader (we’ve recently celebrated expanding 850+ companies to the UAE and 600+ companies to KSA), we are on a journey of digitizing this industry - and we’d like you to be a part of making this happen!
Our culture is fast, supportive, outcome-oriented and driven by curiosity.

CLIENT MANAGEMENT:

• Proactively address client requirements and concerns, ensuring continuous support and high retention rates, while actively seeking feedback to enhance customer satisfaction.
• Take ownership of client management from onboarding to offboarding.
• Collaborate with management to escalate operational and client concerns, providing updates, insights, and recommendations as needed.
• Up-sell to deliver added value to the client and cross-sell to promote products and services from across AstroLabs’ product line.

YOUR TECHNICAL SKILLS

• You have excellent communication and interpersonal skills (both verbal and written in Arabic and English)You demonstrate great attention to detail.
• You have strong prioritization, time management, and organizational skills.
• You’re able to manage clients independently and escalate any issues to the management swiftly and effectively.
• You’re a natural “people person” with drive, enthusiasm and a serious “make it happen” attitude.
• You have previous experience in Microsoft Office & Excel

YOUR KEY QUALIFICATIONS

• You have previous operations or customer work experience in an outcome-driven, KPI-focused environment in Saudi Arabia.
• You’re ambitious, curious, and enjoy working independently and with a team.
• You have a passion and track record of achieving results; you’re outcome-focused.
• You are adept at managing and exceeding client expectations.
• You are well-versed in CRM
• You’re able to demonstrate integrity, dependability, ownership, accountability, self-awareness, work ethic, and empathy.
• You’re able to be a brand ambassador for AstroLabs and represent the business and our values while interfacing with clients and colleagues.

Please refer the Job description for details