Client Relations Consultant (Aged Care)

at  UnitingSA

ABOUT UNITINGSA:

UnitingSA, established in 1919, upholds values of respect, compassion, and justice. UnitingSA now helps more than 12,000 people per year within our aged care, community, disability, mental health, child development and employment programs.
Discover our vision and values: https://unitingsa.com.au/about-us/.

SKILLS & EXPERIENCE:

• A recognised qualification in Sales or Business Administration, or successful performance related discipline and/or equivalent experience in a similar role (desirable)
• Current SA Driver’s licence (essential)
• Current DHS NDIS Worker Screening Check and National Police Clearance (essential)
• High level of proficiency with the Microsoft Office suite
• High level of knowledge of the My Aged Care assessment process, Aged Care legislation, services and supports (essential)
• Previous experience in a customer service or sales role, with a proven ability to deliver high-level customer service and convert leads into sales
• Ability to establish and maintain professional relationships with stakeholders (both internal & external)
• Demonstrated experience and commitment to delivering great client experiences, focused on meeting the needs of the client.
  In return, you will work in a compassionate, respectful and just community in which all people participate and flourish.

WHAT WE OFFER:

• Unlock up to $15,900 in tax-free earnings with salary packaging, boosting your take-home pay
• Treat yourself to an extra $2,650 tax-free each year with our Meal and Entertainment Card
• Enhance your job perks with novated leasing, offering tax savings and financial flexibility
• 17.5% Annual Leave Loading
• Paid parental leave
• Strong commitment to personal and professional development
• Comprehensive Employee Assistance Program
• Additional perks including discounted health insurance
  For further information, a full job description can be located on our website;
  https://unitingsa.com.au/about-us/
  We welcome applications from all community members, including Aboriginal and Torres Strait Islander peoples, culturally diverse backgrounds, mature-aged individuals, and people with disabilities. Our employment screenings vary based on role requirements. These measures ensure we recruit individuals who align with our standards.
  If you are inspired to make a positive difference and would like to be considered for this opportunity please apply now. If you require any assistance in submitting your application please do not hesitate to contact our Talent & Acquisition team on 08 8440 2120. Applications close Friday 23rd August 2024.
  Please note, UnitingSA retains the right to close this advert earlier upon identifying a suitable candidate.
  Our application process is mobile-friendly for your convenience

ROLE OVERVIEW:

Join UnitingSA’s Aged Care team as a Client Relations Consultant, covering parental leave and reporting to the Client Engagement and Relationship Manager you will deliver a person-centred approach to the initial enquiry, providing financial information to enable the decision and coordinate the pre-admission process to ensure an exceptional, supported customer experience. You will contribute to an outstanding standard of occupancy rates across all five of our Aged Care Facilities whilst maintaining efficient work process and regulatory compliance.
As the face of UnitingSA, this role will ensure positive first and lasting impressions of our Aged Care services. Apply now for this impactful role!

KEY RESPONSIBILITIES

• Provide exceptional customer service for all aged care enquiries
• Communicate comprehensive knowledge of available supports
• Deliver person-centred service with compassion and empathy
• Provide personalised guidance on care options in Residential Care
• Explain financial and contractual requirements clearly
• Offer ongoing support throughout the admission process
• Ensure seamless transitions into care
• Obtain required documentation via My Aged Care portal
• Maintain enquiries and referral lists for timely placements
• Maximise leads to meet occupancy targets
• Liaise with referrers to support timely patient placement
• Coordinate and conduct site tours as required