Client Relations Coordinator (Part time, 22.5 hours per week)

at  Rambll

JOB DESCRIPTION

Are you passionate about being front-of-house and supporting 1st class office management services, as well as being a critical part of keeping the office safe and maintained?
If this sounds like you, or you’re curious to learn more, then this role could be the perfect opportunity. Join our Shared Services department as our new Client Relations Coordinator and work with us to close the gap to a sustainable future.

YOUR NEW ROLE

As our Client Relations Co-ordinator your role will be providing a highly professional, efficient, and effective service to UK offices as one central team. You will be responsible for supporting the Location Support coordinator in creating an inspiring environment within the office where people can relax and deliver exceptional work. This role will deliver client relations/location support, facilities tasks, IT Support and HSEQ compliance to ensure the business can successfully deliver to its clients.

Your key responsibilities will be:

• Focus on delivering a positive visitor experience, through welcoming clients, visitors, and contractors
• Working closely with facilities and the building management team to ensure all visiting contractor are registered and parking organised if required
• Assist with the smooth running of the office, reception duties, including meet and greet, answering incoming calls and scheduling appointments
• Assisting with managing meeting rooms, including facilitating set up of AV, Tele/Video conferencing facilities, refreshments, IT assistance and other general requests
• Support the Location Support coordinator with the delivery of office facilities, support contractor, monthly PPM’s
• Assist with set up and provision of new starter equipment and supporting induction process by conducting weekly new starter office tours (emergency exits etc)
• Using our cloud-based accounting software, Maconomy, logging all purchases. Inputting of invoices
• Local low tech IT support – Setting up desks with docking station, ordering assets, laptops as requested
• Assist with the coordination of any onsite events – ensuring that all needs are met (catering, room bookings, car park requirements, etc)
• Dealing with incoming post, couriers, and deliveries
• Support Location Support coordinator with ensuring all H&S notices, Fire Warden and First Aider information is kept up to date around the office
• Willing to be a first aider and fire warden
• Assist with the ordering and provision of PPE
• Maintains Ramboll’s high standards of Health & Safety, Quality Assurance and Environmental impact as well as ensuring office security
• Support with all on-site facilities
• Kitchen duties, Milk distribution and coffee machines’ daily maintenance
• Any other ad hoc duties to the business when required

This role also requires the individual to strike the appropriate balance between client care and office facilitation requirements. You will gain knowledge of our visitors and their expectations and add value to their experience at Ramboll. It is a varied and dynamic role which is all about being an organised team player with a sharp attention to detail and problem-solving skills.

• Excellent planning and organizing skills
• Possesses excellent skills in MS Office (Word, Excel, Outlook, Teams) as a minimum
• Good communication skills, responsive and flexible
• Strong and confident individual
• Quick to adapt, flexible and willing to learn
• Ability to build internal and external relationships effectively
• Ability to multi-task and work well under pressure
• Ability to think and demonstrate continuous improvemen