Client Relationship Coordinator

at  McCabe

About McCabe
McCabe is one of Canada’s largest branded merchandise agencies with offices in London, Toronto, and Ottawa. You may be wondering what branded merchandise is, and that’s okay! Have you ever received a hat, bag, or pen from a company that’s branded with their logo? Then you’ve received branded merchandise!
We source, design, and deliver branded merchandise for over 1,000 brands across Canada. Our tailored solutions are thoughtfully designed to drive brand awareness, engagement, and loyalty.
Founded in 1981 and officially B Corp Certified since 2019, we’re continuously improving our supplier network, product selection, knowledge, and technology to provide an unparalleled client experience.
Description
Whether you are a recent college graduate looking to commence your business-marketing career or have experience in the field of customer service, sales, or marketing, McCabe is interested in hearing more about you and your unique skill set. We’re looking for the perfect person to join us as a Client Relationship Coordinator.
Working alongside our Account Executives, Marketing Specialists, Graphic Designers, and E-commerce Specialists, you will have an opportunity to learn, succeed and grow. For McCabe, it’s not about where you went to school or your previous role; if you have the ambition to learn and the drive to succeed, you will be provided with the opportunity to progress through our organization into roles where the growth opportunities are limitless.

Key Responsibilities

• Receive, process and verify the accuracy of orders from sales representatives by utilizing the organization’s internal systems and customer purchase orders;
• Liaise with customers by telephone or in-person to provide information about products and order processes, or to obtain details of complaints;
• Work with the sales team on product ideas, concepts and project management;
• Assist with idea generation and preparation of client presentations;
• Ensure and provide quality service to customers and suppliers;
• Responsible for actively ensuring the retention of the organization’s customer base and building rapport with existing and new customers;
• Participate and provide expertise as a member of both the Administration team and the Sales team. The team’s objectives are to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the organization as a whole;
• Stay informed about product and service information updates;
• Respond to all inbound inquiries, including phone and email inquiries.

The prospective candidate must have a solution-focused mindset and the ability to demonstrate good judgment when problem-solving. In addition, candidates must be able to communicate effectively in English (spoken and written). French would be considered an asset. Proficiency with GSuite and Microsoft Office will be an asset.
Our ideal candidate will be outgoing, with a great attitude, and exceptional work ethic and will have a strong desire to develop their marketing and customer relationship skills.
McCabe Promotional is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

• Receive, process and verify the accuracy of orders from sales representatives by utilizing the organization’s internal systems and customer purchase orders;
• Liaise with customers by telephone or in-person to provide information about products and order processes, or to obtain details of complaints;
• Work with the sales team on product ideas, concepts and project management;
• Assist with idea generation and preparation of client presentations;
• Ensure and provide quality service to customers and suppliers;
• Responsible for actively ensuring the retention of the organization’s customer base and building rapport with existing and new customers;
• Participate and provide expertise as a member of both the Administration team and the Sales team. The team’s objectives are to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the organization as a whole;
• Stay informed about product and service information updates;
• Respond to all inbound inquiries, including phone and email inquiries