Client Relationship Management - Analyst

at  Marsh McLennan

DESCRIPTION:

Serves as the first point of contact for day-to-day communications with designated low-risk accounts, follows up on correspondences and works to strengthen and grow account relationships.
Develops an understanding of client businesses by conducting account research, research on industry issues and preparing benchmarking studies for personal and team use.
Supports colleagues by managing day-to-day aspects for designated small accounts and conducting ensuing account management tasks including: processing billing requests and gathering information for quotes, generating project calendars, liaising between internal senior professionals and accounts and organizing meeting logistics to ensure customer satisfaction.
Mitigates account concerns or issues encountered, addresses problems in a timely manner and applies judgement as to when and what to escalate up to senior level colleagues.
Reports to senior colleagues on relationship satisfaction to ensure a mutual understanding both internally and externally.
Develops and maintains a fluency in the Company’s various service offerings to enrich work performed and develop sales capabilities.
Job ID R_268168

Please refer the Job description for details