Client Relationship Manager (1144)

at  Health Partners

ABOUT HEALTH PARTNERS

Health Partners Group is a UK leading provider of comprehensive health and wellness services, dedicated to fostering healthier, more productive workforces across a variety of sectors. Our expertise spans mental health support, neurodiversity, physiotherapy, overall wellbeing, and absence management, currently benefiting the health of over 2.5 million client employees nationwide. We work collaboratively with businesses in various areas such as construction, retail, manufacturing, local government, and blue light services, to tailor solutions that meet the unique demands of each industry and contribute to the long-term success of the organisations we work with.

SKILLS

Excellent verbal and written communication, presentation and reasoning skills
Ability to produce and analyse business management information
Ability to work unsupervised and liaise with and coordinate others
Proven track record of successfully delivering multiple projects on time
Strong problem-solving skills
Degree in a relevant subject is not essential but desirable
Experience in a health or wellbeing setting is desirable
Experience in managing B2B relationships

We are recruiting for a Client Relationship Manager who has a passion for excellence and a talent for nurturing client relationships to join our growing Client Services division. This is a prime opportunity for an individual with a proven track record of managing high value client portfolios and delivering exceptional service within the occupational health sector.
This is a full time position, 37.5 hours per week, homebased with travel to clients sites.
As the Client Relationship Manager you will be instrumental in ensuring our diverse range of clients receive outstanding service that not only meets but exceeds their expectations. You will be directly responsible for the management and strategic development of client relationships, working closely with the Client Services Director to ensure our services align with our clients’ HR, Health & Safety, and Wellbeing objectives.

Key Responsibilities:

• Manage and enhance relationships with a portfolio of high-value clients through honest and proactive communication.
• Conduct face-to-face visits, telephone calls, educational outreach, email correspondence, and video calls to maintain client engagement.
• Develop strategic review plans to align our occupational health services with client objectives.
• Review service delivery and create initiatives to demonstrate value and ROI for clients.
• Consult with clients on new and revised occupational health services to foster commercial growth of contracts.
• Support the Business Development team with tendering, renewal opportunities and contract delivery evidence.
• Lead client implementations, coordinating clinical and operational resources in conjunction with other departmental leads.
• Analyse client management information to identify trends and opportunities for service enhancement.
• Liaise with and manage sub-contractor relationships, ensuring seamless service delivery and reporting.
• Ensure contractual terms align with services provided and make necessary amendments.
• Support Client Associate Team Managers with significant service changes or contractual issues.