Client Relationship Manager

at  Allens

Job title
Client Relationship Manager, Marketing & Client Services (Sydney or Melbourne)
About Allens
As a leading law firm with a respected and established brand, our Corporate Services teams have the opportunity to work at the cutting edge of technology, workplace culture, process improvement, business strategy and growth.
You’ll have the opportunity to identify and set new standards of excellence for the profession, and play a vital role in delivering services to our clients that are responsive, innovative and focused on their needs. You’ll be empowered to find operational efficiencies and drive changes that make a real impact on our clients, people and communities. With a heritage spanning over 200 years, shaping the future is in our DNA and our alliance with Linklaters connects our clients and teams with an international network of legal leaders that spans 41 offices in 26 countries.
We value personal growth and career progression equally. Through our in-depth career coaching, focus on innovation, and international secondment program, we aim to create future leaders in the legal industry.
Your role
At Allens, our business teams are also specialists in their field, using their unique knowledge and expertise to solve critical client and business challenges.
You’ll be a part of our Marketing & Client Services team based in Sydney or Melbourne. Our team’s overarching goal is to drive growth for the firm by building, enhancing and protecting our brand, networks and relationships. We are committed to cultivating client experiences that deliver genuine value, and developing the capacity of our people to do the same.
As a Client Relationship Manager, you will be responsible for managing a number of the firm’s most significant and valued client relationships, including developing and implementing client strategies to ensure the firm’s relationships with its key clients continue to strengthen and grow.

You will also be responsible for:

• developing a strong understanding of your clients, including their business strategies, their industries, their people and key decision makers, and sharing this understanding across the firm.
• developing and implementing engagement plans for key buyers and influencers across your clients.
• conducting regular client feedback to spot opportunities and ensure that Allens is delivering consistently excellent service to clients.
• coaching partners, lawyers and practice executives on best practice client relationship management and the role each of them has to play in enhancing the client experience, strengthening client relationships and growing work
• building your own strong relationships across the client’s organisation to help ensure the client’s needs are being met.
• driving efficient and connected client teams: maintaining routine and momentum to strengthen and grow client relationships.

This is a permanent, full-time opportunity however flexibility matters at Allens, so if you are seeking hybrid working or are looking for flexibility in your work, we would be happy to discuss what arrangements would work best for you.
About you

You will:

• have previous experience as a dedicated client relationship manager, preferably in professional services;
• have the ability to manage multiple clients with proven results in developing strong client relationships, and identifying and driving opportunities that directly contribute to revenue;
• have the ability to think strategically and question the status quo;
• have superior communication, facilitation and project management skills;
• be politically astute, with experience working in a highly complex stakeholder environment and ability to influence and exercise sound judgement when making key decisions;
• proactively bring ideas and foster an innovative culture that helps create more value for clients;
• be a strong collaborator, with the ability to bring people together to build momentum and deliver results;
• have energy, enthusiasm, good humour and a commitment to excellence.

Your development
In joining Allens, you will receive unparalleled learning and development opportunities. You will be challenged, supported and guided as you learn and develop, and will be encouraged to grow. We foster greatness and will coach and support you to meet your goals and aspirations.
Our unique Career Deal allows you to take control of your career and provides a transparent approach to career development. Our international alliance with Linklaters means we are able to support secondments all over the world.
Our perks

Our benefits include:

• Financial: market competitive fixed remuneration; salary continuance insurance, employee recruitment referral program, discounts at hundreds of suppliers including retail outlets, health and travel insurance, charity matched funding program.
• Health and wellbeing: fully subsidised gym memberships, annual flu vaccinations, skin checks, in-house snacks and catered meals, subsidised sporting and social activities, emergency childcare, Employee Assistance Program including confidential counselling, wellbeing coaching and financial coaching for employees and their families and regular wellbeing sessions with our in-house consulting Psychologist.
• Flexibility: hybrid and flexible working arrangements to support you in your work and life commitments and passions, equipment to support working from home.
• Leave: ability to purchase additional annual leave, access to an enhanced, inclusive and flexible parental leave policy – 26 weeks paid parental leave with no minimum service for permanent employees and high quality executive coaching to support the transition.
• Recognition: team based recognition including social activities and contribution based recognition activities, and annual Allens Values Awards to nominate and recognise the incredible contributions of our people.

Allens is also proud to invest in our communities, giving you the opportunity to make a difference through our work on reconciliation, the environment and other social justice issues as well as our workplace giving and volunteering programs.
How to apply?
We’d love to hear from you so please click “apply now”!
At Allens, our culture is made up of unique backgrounds and varying life experiences. We celebrate our people’s differences across gender and gender identity, sexual orientation, age, ability, cultural backgrounds, First Nations communities, and family and caring arrangements. We encourage applicants from all backgrounds, so if you’re excited about this role but your past experience doesn’t align, please express your interest by emailing us at
careers@allens.com.au
. The right role for you might be just around the corner!
At Allens, we’ve been building legal careers for 200 years; longer than any other firm in Australia. The impact of our people extends to almost every sphere of business, government, the judiciary and the wider legal profession. We continue to provide opportunities for people from diverse backgrounds to build outstanding careers and shape the world around them.
Through our alliance with Linklaters, we work in a global network of 41 offices in 26 countries. Our size and global reach provide exceptional opportunities for career development, including both on-the-job learning and formal training and development opportunities.
Our commitment to high performance is balanced with a focus on wellbeing, with a culture that’s inclusive, supportive and collaborative. We prioritise connection and value the unique contribution of everyone at the firm.
We’re proud to hold some of the world’s longest ongoing client relationships, some of which stretch back almost 170 years, and our client base includes 55 of the world’s top 100 companies and more than 75 of Australia’s top 100 companies

• developing a strong understanding of your clients, including their business strategies, their industries, their people and key decision makers, and sharing this understanding across the firm.
• developing and implementing engagement plans for key buyers and influencers across your clients.
• conducting regular client feedback to spot opportunities and ensure that Allens is delivering consistently excellent service to clients.
• coaching partners, lawyers and practice executives on best practice client relationship management and the role each of them has to play in enhancing the client experience, strengthening client relationships and growing work
• building your own strong relationships across the client’s organisation to help ensure the client’s needs are being met.
• driving efficient and connected client teams: maintaining routine and momentum to strengthen and grow client relationships