Client Relationship Manager (Cebu-Based)

at  Booth Partners

JOB SUMMARY:

The Client Relationship Manager (CRM) is a multifaceted position requiring the ability to manage and streamline all functions for assigned clients. CRMs are the eyes, ears, and voice of Data2Logistics clients by managing, monitoring, and tracking all business interactions, including but not limited to invoice processing, communications, implementations, contracts, and issue resolution.
The position involves proactively communicating both to the client and within the D2L team, maintaining a win/win business partnership with D2L clients. The CRM is responsible for maintaining overall satisfaction of the client. CRMs are responsible for pursuing new opportunities for client revenue, creating strategic and tactical plans to uncover revenue projects for clients, influencing decision-makers within the account, and creating, pursuing, and closing sales opportunities. In addition, the CRM takes full responsibility for monitoring and tracking projects within their clients.

REQUIRED SKILLS AND COMPETENCIES:

• Independent thinker, logical, strategic with a high attention to detail.
• Excellent communication skills (written and verbal).
• Excellent presentation and proposal writing skills.
• Problem-solving skills and techniques.
• Program and Project Management experience.
• Negotiation and Sales experience.
• Proficient computer skills: Comfortable with systems and proficient in Access, Excel, PowerPoint, Visio, Microsoft Project, and other applications.
• Professional demeanor: Ability to creatively solve problems, deal with ambiguity, develop and implement policies and procedures, perform analysis, and prepare reports, while fostering team building in line with company goals and objectives.Engaging personality with the ability to successfully interact under various high-pressure scenarios with all client contacts, including senior-level client contacts.

DESIRED SKILLS:

• Expert knowledge of carrier billing processes.
• Expert knowledge and understanding of freight bill processing and payment.
• Expert knowledge and understanding of carrier modes and service levels.
• Extensive understanding of client transportation, logistics, and supply chain functions.
• Specific industry vertical knowledge a plus.
• Professional Services experience and understanding a plus.
• Account coordinator experience a plus.
• Power BI experience a plus.

EDUCATION:

• BA in Business, Marketing, or Economics (or equivalent experience). MBA preferred or a combination of education and customer service or sales experience.

• Five years’ experience in a client relations, customer service, or sales role.

LANGUAGE REQUIREMENTS:

• Chinese (Cantonese and/or Mandarin, both written and verbal) associates are ideal.

• Managing up to 2.5 million dollars in client revenue.
• Monitoring client fees and carrier volumes with the goal of ensuring all under-contract fees and additional fees are charged and collected to maintain the revenue and profit margin of the client.
• Aggressively growing client revenue consistent with company goals and targets.