Client Relationship Manager

at  Evolve FM Pty Ltd

ABOUT EVOLVE FM …

Evolve FM is the only 100% Indigenous owned full-service property and integrated facilities management company in Australia and is Australia’s only Indigenous property services provider under the whole of Australian Government property services arrangement. With a vision of “Equity through Opportunity”, Evolve FM seeks to use the medium of first-class property services to provide employment and economic opportunities for Australia’s first peoples, while being open to employees of all backgrounds and aspirations.
Evolve FM is an inclusive, welcoming, flexible, and empathetic workplace where you can bring your whole self to work and balance your commitments and responsibilities outside work.
Our innovative approach and service quality were recognised in the ACT Telstra Business Awards, where we were awarded the ACT Winner for Indigenous Excellence.
Evolve FM is a Supply Nation Certified Supplier, NSWICC Member as well as having obtained ISO certification in 9001:2015, 14001:2015, 45001:2018 and we are always looking for great people to join our team!
The role of the Assistant Leasing Manager performs frontline management of the leasing team within Evolve FM, supporting all aspects of the [CLIENT] Leasing and Property Management functions to produce established processes and performing problem solving, process improvement, analysis and refinement using organisational processes, tools, and techniques.
The Client Relationship Manager plays a critical role in ensuring exceptional client satisfaction by establishing and leading a high-performing service delivery team. This position involves delivering key contractual initiatives while maintaining consistent processes, systems, and reporting practices inline to Contractual obligation and compliance requirements. The role also oversees the efficient and seamless operation of all facility activities, ensuring compliance with contractual obligations and aligning with the overall objectives of the client’s property portfolio.
This role requires a strategic thinker with strong leadership skills, a client-focused mindset, and the ability to deliver operational consistency across a complex portfolio.
Reports To Chief Operating Officer

Main Duties Partnering with the Client/Stakeholders

• Build strong relationships across the client organization to ensure expectations are met.
• Act as a key point of contact for client agencies and proactively engage stakeholders to align service with their needs.

Managing the Client Contract

• Establish account vision and strategy to deliver exceptional service.
• Align deliverables with the client’s business priorities and meet contractual obligations including governance and compliance requirements
• Drive growth, meet performance targets, and implement change control processes.
• Develop a deep understanding of the client’s business, adhere to the contract, and manage governance and regional initiatives.
• Source and apply best practices to enhance account performance.

Managing & Inspiring the Team

• Build a high-performing, motivated team by hiring top talent and providing regular feedback, coaching, and recognition.
• Foster professional development and prepare succession plans.
• Maintain high morale, trust, and teamwork while emphasizing performance excellence and ethics.
• Enable training and mentoring opportunities for team members

Overseeing Site & Operations

• Implement technology and reporting systems to support service delivery.
• Establish standard operating procedures and improve operations through best practices.
• Ensure compliance with critical environment requirements and continuously review processes to reduce costs and enhance standards.

QUALIFICATIONS

• Minimum of a Bachelor’s degree in facilities management, lease management, building, business, or a related field; or 10+ years of experience in facilities, property management, hospitality, or a related industry.

EXPERIENCE

• Proficiency in property management systems and strong computer literacy.
• Experience in managing high level Client Financials.
• In-depth knowledge of local occupational health and safety requirements.
• Proven ability to interpret and manage commercial contracts.
• Strong financial acumen, including budget management and financial analysis.

PREFERRED SKILLS

• Strong Communicator: Exceptional verbal and written communication skills, including active listening and effective presentation skills.
• Motivational Leadership: Demonstrates the ability to inspire and motivate staff, fostering a positive workplace culture and developing high-performing teams.
• Innovative Thinking: Open to new ideas and willing to challenge the status quo to drive continuous improvement.
• Quality-Oriented: Keen attention to detail, ensuring the highest standards in service delivery.
• Open minded and Adaptable: Flexible in responding to rapidly changing situations.
• Resilient: Capable of effectively managing stressful situations.
• Ethical: Demonstrates honesty, trustworthiness, and integrity.

• Build strong relationships across the client organization to ensure expectations are met.
• Act as a key point of contact for client agencies and proactively engage stakeholders to align service with their needs