Client Relationship Manager

at  Evooq

Company Description
At Evooq, we are building an ecosystem of solutions that combine data, technology and investment expertise.
Finance professionals use our solutions to rapidly identify investment opportunities, make informed decisions and manage the risk and the lifecycle of the investments. Moreover, Evooq is organized according to a flat structure, through highly autonomous teams and by privileging trust and responsibility.
Job Description
As a Client Relationship Manager at Evooq, your primary responsibility is to enhance our portfolio of products through effective upselling and cross-selling, while maintaining high levels of client satisfaction. You will be the main point of contact and trusted advisor for our existing clients, focusing on building and nurturing strong, lasting relationships. Your role will involve identifying and capturing new client requirements, promoting our offerings, and addressing client feedback and concerns to ensure a positive experience with our products and services.

QUALIFICATIONS

• Bachelor’s degree in business, technology or related field.
• 8+ years of proven experience as a Client Relationship Manager, Account Manager or similar role within the fintech or financial services industry.
• Exceptional relationship-building and communication skills.
• Demonstrated ability to achieve upselling and cross-selling targets.
• Strong negotiation and contract management skills.
• Proficiency in data analysis and reporting tools.
• Strategic thinking and the ability to develop account plans.
• Client-focused mindset with a commitment to ensuring client satisfaction.
• Collaboration and teamwork skills to work effectively with internal teams.

• Cultivate and maintain strong, long-lasting relationships with clients to achieve satisfaction and retention.
• Act as the ambassador of clients within Evooq, ensuring their needs and concerns are heard and addressed.
• Keep clients informed about new products and services, ensuring they are aware of the latest offerings and enhancements.
• Identify and capitalise on opportunities for upselling and cross-selling Evooq products and services.
• Work closely with clients to understand their evolving needs and align solutions accordingly.
• Address client feedback and concerns in a timely and effective manner, facilitating issue resolution and enhancing overall satisfaction.
• Act as a trusted advisor, offering expert guidance and support to clients.
• Manage contract negotiations, renewals and ensure the proper execution of all contractual aspects.
• Oversee account receivables and ensure timely payments.
• Maximise client utilisation of Edgevooq products and services, providing guidance and best practices to ensure they gain full value from their investments.
• Develop account plans and strategies to achieve revenue targets and growth objectives, aligning with the client’s business goals.
• Collaborate with internal Edgevooq teams, including sales, marketing, product development, and support, to drive client success and ensure a positive client experience.
• Track and analyse key account metrics, such as product usage, revenue generation, and client satisfaction, providing insights for continuous improvement.