Client Relationship Manager Open and Custom Programmes

at  Imperial College London

WHAT WE ARE LOOKING FOR

• Proven experience in client relationship and project management.
• Ability to identify business opportunities and develop strong, long-lasting client relationships, ensuring exceptional customer engagement throughout each programme.
• Strong organisational skills to manage high-level project plans, overseeing multiple simultaneous projects and relationships for both Open and Custom programmes.
• Strong problem-solving skills, with the ability to think strategically and develop solutions that align with client/participant needs and programme goals.
• Excellent communication and collaboration skills to coordinate effectively with internal teams and external partners.
• Commercial acumen with the ability to handle financial data, budgets, and contracts confidently.
• We’re looking for someone who is proactive, well-organised, and ambitious. They should have a collaborative mindset and be able to remain resilient under pressure, always striving to deliver high-quality outcomes.

AVAILABLE DOCUMENTS

Attached documents are available under links. Clicking a document link will initialize its download.

• Download: Employee Benefits Booklet.Pdf
• Download: Job Description.Pdf

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.
We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
If you encounter any technical issues while applying online, please don’t hesitate to email us at support.jobs@imperial.ac.uk. We’re here to help.

ABOUT THE ROLE

Executive Education has ambitious growth targets. This new post joins a highly effective function and will be critical to achieving our goal of outstanding corporate relationships management and the expansion of our open programme portfolio.

WHAT YOU WOULD BE DOING

The main purpose is to manage and support the development of new and existing open programmes and projects to enable an amazing participant experience. This person will also support client related projects as required and, in those cases, will be the point of contact for clients on all programme matters: financial, legal or operational. This person will also work with the Programme Managers who will be responsible for programme logistics.