Client Relationship Manager

at  Pictet

YOUR TEAM

The Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group is represented at 30 offices in financial centres worldwide, and currently employs over 5200 people. Pictet has been present since 1989 in Luxembourg, where it employs over 700 people.
Pictet Asset Services provides custody, fund services and trading solutions for external asset managers, fund managers and institutional clients. We manage every aspect of the asset servicing value chain and our range of bespoke solutions include value-adding analytics, trading strategy support and digital front-end interfaces designed to provide an unrivalled customer experience.
The role requires to participate in the active development of clients serviced in the team. This involves helping to improve services for a demanding clientele in a dynamic and constantly evolving international environment.
The Client Relationship Manager is the privileged contact for clients, servicing their needs in fund administration, fund governance and custodian services, or overall the asset servicing offering.

NOTE

We will not accept any CVs from agencies.
In accordance with the provisions of the Luxembourg law of 23 July 2016 amending the law of 29 March 2013, candidates may be required to provide an extract from their criminal record. This document, issued by the authorities, must not be older than three months. Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and, more particularly, the tasks described in the job description.
Flexible and modern ways of working
As a responsible and supportive employer, we promote the well-being of our employees through a set of flexible working arrangements, ranging from a work-from-home policy for eligible functions to opportunities for annualised part-time leave and extended parental leave.

• Be under the supervision of the Head of Department, act as the main contact person for the clients for whom you will be responsible for all their fund administration relations with the Bank.
• Coordinate, in collaboration with the Onboarding Funds team, the creation, structuring and implementation of investment funds at administrative, operational, and legal levels, guaranteeing high-quality services that meet the requirements of institutional clients.
• Assume the role of central coordinator for clients during the life of the fund, dealing with the various events that may affect it (e.g., merger, liquidation).
• Help establish a relationship of trust between the fund manager and the Account Relationship Managers for all purely operational requests.
• Offer customers personalized service by anticipating their needs but as well manage client expectations.
• Contribute to improving the products and services offered, by visiting customers and making constructive proposals.
• Responsibility for managing customers’ NLP.
• Unite staff around a common vision and project, in cooperation with the department manager.