Client Resources Coordinator III

at  Catholic Charities of LA

Good Shepherd Center is a program of Catholic Charities of Los Angeles, Inc. The program provides comprehensive supportive services to one of the most underserved segments of the unhoused population in Los Angeles–unhoused single women, and unhoused mothers with children. Since its inception in 1984, Good Shepherd Center’s primary focus has been to permanently end homelessness for unhoused women by providing them with comprehensive supportive services using a trauma informed lens and connecting them to tangible permanent housing resources. Expanding to meet the needs of the increasing number of single women and women with children experiencing homelessness, Good Shepherd Center operates various homeless service programs, consisting of interim housing sites for single women, a transitional housing program for women and children, a permanent supportive housing site, a drop-in and mobile outreach program, and two community based housing programs: time limited subsidy and housing for health.
We are seeking an individual who is dedicated to serving unhoused individuals and has a passion for ending homelessness. The Client Resource Coordinator (CRC) position is a member of the case management team at Good Shepherd Center. This position is based at one of the interim housing programs for unhoused single women. Reporting directly to the Senior Program Manager, the CRC is responsible for providing on site case management services to unhoused single women utilizing a theoretical framework incorporating Trauma Informed Care principles and the philosophy of Housing First and Harm Reduction model. This framework provides the CRC with tools that reflect best practices to motivate the women residing in the program, to achieve their goals in a non- judgmental manner. This position works in collaboration with the Clinical and Housing Navigation teams to empower women and their children to move from homelessness to self-sufficiency, through housing, employment and support services. The CRC will perform specialized tasks including comprehensive case management services, such as intake, assessment, goal setting, monitoring and reassessment, life skills, counseling, individual benefit assistance, referrals and linkages to permanent housing options. The CRC will document all Participant interactions and input data into the Homeless Management Information System (HMIS) and collaborate with community partners on housing navigation efforts.

QUALIFICATIONS:

• Bachelor’s Degree Required, Master’s Degree Preferred.
• Experience working with homelessness preferred
• One to two years case management/client advocacy experience
• Experience utilizing the HMIS/Clarity client tracking database system preferred
• Familiarity utilizing evidence based practices in a social services field
• Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse communities
• Detail-oriented, highly organized, able to manage multiple tasks and priorities, set and meet goals and deadlines
• Current valid California driver’s license

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.

• Medical, Dental & Vision
• Life Insurance
• Retirement Plan to include 401a/employer contribution only and 403(b)
• Supplemental Insurance (life, Accident, disability insurance, etc.)
• Flexible Spending Account
• Health Care Spending Account Reimbursement accounts (HAS)
• Vacation days – 12 days per year
• Sick time – 10 days per year
• Short and Long Term Disability
• 13 holidays per year for regular f/t & p/t employees
• Public Service Loan Forgiveness
• Cell Phones for those working in Shelters or with Clients outside of the office
• Employee Recognition - Annual Staff Appreciation Day Event
• Free Parking

• Provide trauma informed case management, crisis intervention and supportive services to Participants enrolled in the crisis/bridge housing program
• Create individual service plans with Participants that address their needs and goals; identify and provide needed resources and referrals
• Conduct comprehensive assessments and administer the Coordinated Entry System Housing survey (CES) to connect Participants to permanent supportive housing
• Serves as client advocate with local service providers to obtain and maintain permanent housing, basic needs, medical and mental health services, job training and public assistance benefits
• Support Participants as they transition from shelter and into permanent supportive housing
• Participate in case consults with the Senior Program Manager and LCSW
• Develop and maintain relationships with housing providers, housing navigation teams, property owners, and property managers
• Maintain accurate and timely records of activities and services provided to Participants in the Homeless Management Information System (HMIS) database system, case management notes, and other agency tracking tools
• Other duties as assigned to support the agency mission