Client Resources Coordinator III-Housing for Health

at  Catholic Charities of LA

CLA

Good Shepherd Center is contracted by the Department of Health Services (DHS) to manage a Housing for Health (HFH) program which provides Intensive Case Management Services (ICMS) to women and families experiencing homelessness. Good Shepherd Center has three Scattered Site Housing Projects in which individuals are provided with housing resources to live independently in Los Angeles County. The case manager is responsible for providing direct services to unhoused single women and families throughout LA County, as part of the ICMS program. This includes home visits, accompaniments to medical appointments, housing application support, and resource linkage. This is a field-based position and reliable transportation is required.
Under the direction of the Housing for Health Senior Program Manager, the Client Resources Coordinator Ill is responsible for providing individual case management to unhoused women and children utilizing a theoretical framework incorporating Trauma Informed Care (TIC), Motivation Interviewing (Ml), Critical Time Intervention (CTI) and Stages of Change (SoC). This framework provides tools that reflect best practices to motivate the participants to achieve their goals in a non- judgmental manner. The Case Manager will perform specialized tasks including comprehensive case management services such as intake, assessment, goal setting, monitoring and reassessment, life skills, counseling, individual benefit assistance, referrals and linkages to all Participants. The Case Manager will document all Participant interactions and input that data into the Homeless Management Information System (HMIS) and CHAMP databases.

QUALIFICATIONS:

• Master’s Degree in a related field preferred; bachelor’s degree required. 1-2 years of related experience.
• One to two years of case management/client advocacy services with people who have been homeless and/or have a mental illness.
• Preferred experience utilizing the HMIS/Clarity client tracking database system.
• Ability to meet California minimum and Good Shepherds Center’s insurance requirement.
• Preferred Bilingual (English/Spanish).
• Ability to provide basic practice case management approaches to individuals and/or families confronted with a mental health diagnosis.
• Proficiency with the HMIS and CHAMP database systems.
• Ability to provide crisis management services in challenging environments.
• Proficiency with Microsoft software programs (Word, Excel, Power Point, Outlook).
• Proficiency with keyboarding skills to produce correspondence, email and report.
• Communicate effectively both in verbal and written formats.
• Sensitivity and appreciation of diverse client populations as a benchmark to effectively to promote community and independent living skills.
• Extensive knowledge of the Team Concept and ability to navigate a variety of social services systems.
• Ability to provide non-judgmental support and direction to individuals and families in stressful circumstances.
  To apply go to: https://catholiccharitiesla.org/employment-opportunities/

• Provide individual trauma focused case management, referrals and supportive services to Participants using the Housing First model.
• Maintain proper documentation and current case notes in computerized database systems ( HMIS & CHAMP).
• Process housing applications with LA City and LA County Housing Authorities and provide support as the women transition into permanent housing.
• Provide crisis management services to support clients’ housing retention, increase income and build community engagement
• Responsible for reporting abuse, as a mandated reporter which includes immediately reporting any concerns with respect to violation of a person’s rights, actual and/or suspected abuse.
• Present client case reviews to the Housing for Health Program Manager on a weekly basis
• Case Management caseload of 15-20 families and single adults
• Develop relationships with housing providers, property owners, and property managers.
• One to two years of experience utilizing evidence based practices in a social services field.
• Valid California driver’s license.