Client Retentions Specialist

at  Add People

ARE YOU PASSIONATE ABOUT REDUCING CLIENT CHURN AND ENHANCING CUSTOMER SATISFACTION?

We are seeking a Client Retention Specialist to join our team, helping to deliver exceptional
customer service and maintain strong client relationships across various departments. Your
primary goal will be to decrease client churn and increase the lifetime value of our clients by
offering solutions that address their needs.

REQUIRED SKILLS FOR A CLIENT RELATIONS SPECIALIST:

• Previous experience in a customer service or client-facing role
• Ability to take initiative and drive for results
• Team player with a positive attitude
• Ability to work independently and with minimal supervision

DESIRED SKILLS FOR A CLIENT RELATIONS SPECIALIST:

• Experience with CRM systems and tracking tools
• Knowledge of customer retention strategies
• Experience in upselling/cross-selling to improve profitability
  Job Type: Full-time
  Pay: £24,000.00-£26,000.00 per year

Benefits:

• Company events
• Cycle to work scheme
• Health & wellbeing programme
• On-site parking
• Referral programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Altrincham WA15 8AB: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: K

• Managing client relationships and proactively addressing issues
• Delivering regular reports on churn and customer resolutions to management
• Ensuring correct documentation in CRM systems
• Matching products and pricing to customer needs
• Following up on cancellations, striving for retention or closur