Client Service Advisor / Corporate Account Handler

at  Aon Corporation

WE ARE HIRING!

Are you looking for your next step up within the insurance industry? Would you like to excel your career with a global leading broker?
Aon Corporate in are now recruiting for a Client Service Advisor, this is a hybrid role with the flexibility to work both virtually and from our Chelmsford office.
This is a fantastic opportunity to join our very experienced and growing team in Aon Chelmsford, with our team members enthusiastic to share their knowledge and develop colleagues in our business.

WHAT THE DAY WILL LOOK LIKE

The role is within our large mid-market commercial risk team and provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either a national or a multinational company. Our clients look for a relationship with their broker where we provide a tailored approach.
Our clients typically require bespoke insurance programmes and associated risk management and risk transfer services. As a Client Service Advisor you will handle the day-to-day service provided to clients, ensuring the highest level of service to each assigned client in line with the agreed client service tools, whilst supporting them with technical advice on their cover.
The successful candidate will liaise with our client management team to fully understand the client’s business and insurance requirements, contributing to the formulation of their Service Plan. You will have the opportunity to attend client meetings and visits to clients, such as the client pre-renewal and renewal meeting, or supporting on insurer surveys.
Identify potential improvements in client risk & insurance programme design and make recommendations to the Client Manager and implement recommended changes for clients if required.
Negotiate renewal terms, mid-term adjustments and cover extensions. Undertake negotiations with insurers as agreed, marketing & negotiating terms Aon Facilities as required – fully support the broking function to achieve optimum solution for the client.
Preparation of comprehensive marketing presentations, working with the Broking Manager to prepare cover comparisons as required.
Build and develop effective working relationships with insurers and where appropriate, differentiating with the client; the cover, service and industry knowledge that a specific Insurer could deliver to them.
Provide on-going communication with the client following queries/alterations and ensure the Client Manager is kept appraised of developments.
Supporting in identifying client needs and shaping Aon solutions to solve them using knowledge of products/services in the wider Aon community and make recommendations to the Client Manager.
Professionally represent Aon, demonstrating an understanding of Corporate objectives, be seen by colleagues as someone who is supportive and helpful, and continually improve personal knowledge through appropriate training and implement appropriately.
Take ownership of problems and their resolution, seeking assistance where necessary.
Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

SKILLS AND EXPERIENCE THAT WILL LEAD TO SUCCESS

• Experience in the insurance industry, with experience in the core lines of commercial risks.
• Understanding of Global placements an advantage.
• Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors and risks, etc.
• An effective communicator and presenter.
• Client focused with a consultative approach and commitment to excellence in the provision of client service.

Please refer the Job description for details