Client Service Analyst

at  JPMorgan Chase Co

JOB SUMMARY

The individual(s) will work directly with Product, Technical Implementations, Technology and/or Operations. While working with these areas some of the tasks that will be performed are, consulting, analyzing requirements, perform testing and implementation onto Remittance Edge and/or Receivables Online applications. The individual(s) will be required to monitor and update assigned projects, address client and/or operations reported issues. Must be flexible; job responsibilities may change on short notice based on the needs of the group and the client base. Job skill training will be provided to the individual as needed. This is a highly visible position in a time and delivery-sensitive environment.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Strong verbal & written communication skills
• Time management, organizational and planning skills
• Analytical, Logical Thinking & Problem solving skills
• Self-motivated
• Strong behavioral skills
• Client relationship and presentation skills
• Attention to detail/Client focused
• Computer Science degree or minimum of 1 year work equivalent experience
• PC/Workstation usage skills in a Windows environment are required

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• LOB knowledge
• Business processes and procedures
• Product knowledge
• Knowledge of business software applications
  Work schedule: Monday – Friday / 8am - 5pm with some flexibility on start and end time. Will be on call on a rotational basis for off-hour production support.
  This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

• Build profiles and/or transmissions for Receivables Operations which includes providing coding specifications to Technology partners for development and testing.
• Interfaces with internal service partners and the client to scope client needs and provides solutions to mitigate risk and/or errors
• Implement, Manage and/or Support client solutions within specified timeframes working with internal and external clients
• Provide support to team colleagues as required; may involve training.
• May coordinate and manage internal and external parties to deliver the solution within the required timeline for the client.
• Facilitate issue resolution, user acceptance testing, training, etc. related to the client implementation.
• Understanding of technical systems to manage the client’s implementations
• Attend client meetings to review the project against the plan.
• Identify risks and escalate them on time to minimize any problem for the client and/or business.
• Accountability for Receivables Operations Implementation end to end process.
• Provide off hour support on a rotating schedule