Client Service Associate

at  Mount Sinai Home Healthcare Services Inc

COMPANY DESCRIPTION

It’s a company that works with Registered nurses, Registered Practical Nurses and Personal Support Workers. It’s a healthcare Organization

JOB SUMMARY:

The Administrative Assistant is responsible for administrative support functions to assist Mount Sinai Home Healthcare Services Inc. (MSHHSI) in providing quality service it’s business associates, staffing to the public. The position acts as a resource for the site management team and other team members in the office by collecting and responding to incoming correspondence, creating and formatting documents, and other related job functions.
Preferred: Persons with a Health Background.

EDUCATION, DESIGNATIONS AND EXPERIENCE:

• Post-secondary education in office administration, office information technology or a related filed or related relevant experience
• Proficiency in Windows OS and MS Office Suite programs
• Knowledge in Canadian Health care system

SKILL REQUIREMENTS:

• Excellent oral and written communication skills.
• Strong organizational skills with an ability to prioritize, multi-task and handle competing deadlines.
• Excellent customer service skills
• High level of accuracy and attention to detail
• Able to work both independently and within a multidisciplinary team.
• Ability to maintain confidentiality at all times.

• Maintains service providers schedules (master rotations and availability) as directed by site program management.
• Maintains accurate documentation and communications to partners, clients, service providers and other (MSHHSI) staff.
• Utilizes appropriate customer service and communication skills to obtain information from the client/family where applicable and assign staff to service clients.
• Provides work assignments using knowledge of local geography that meets client need and maximizes continuity of care.
• Keeps up-to-date with daily changes such as changes in client service authorizations and/or care plans.
• Reschedules client visits when there is an unexpected change in the current day’s staffing levels such as a sick call.
• Receives and triage information in accordance with defined timelines.
• Enters data referral information and general information in client database.
• Participate with team to address risk management issues.
• staff have arrived and departed from the home safely and that clients are receiving the care that has been ordered (safety/outcomes) to allow timely intervention when service delivery variances are noted.
• Ensures client and staff confidentiality is maintained at all times.
• Answers general inquiries regarding the MSHHCS with informed and satisfactory responses.
• Schedule and organize staff for available assignments
• Prepares all general correspondences, memos, forms, brochures, invitations, staff lists, reports and other documentation as directed.
• Manages electronic filing system, ensuring accuracy, security and confidentiality.
• Inputs relevant information and produce reports, statistics and data as directed for the efficient operation of the function.
• Orders supplies, receives and maintains an inventory of required supplies.
• Collaborates with teams to organize logistics for special projects, events and seminars.
• Responsible for program timesheets, and tracking vacation, sick, and other time off.
• Acts as liaison between MSHHCS, and its business partners.
• Acts as a liaison for troubleshooting complaints in manager’s absence
• Responsible for sending, processing, and compiling program client feedback survey.
• Performs other duties as assigned.