Client Service Co-ordinator

at  Centre for Assessment

SKILLS REQUIRED:

• Ability to communicate to all levels of persons both internally and externally in a business environment in a non-confrontational professional manner.
• Demonstrate strong written and oral communication skills.
• Excellent time management and organisational skills with the ability to prioritise work effectively and respond in a timely and professional manner.
• Must have the ability to manage high volume work whilst maintaining strong attention to detail.
• Effective interpersonal skills, with the ability to work collaboratively as part of a team.
  We are committed to safeguarding and promoting the welfare of everyone including vulnerable adults and young people, we expect all staff to share this commitment. All appointments will be subject to Safer Recruitment Procedures which include a DBS check. This will be conducted by Due Diligence Limited (DDC Ltd) on behalf of GC. Please note that the successful candidate will not be required to pay for this.
  If you are on the Barred List, it is against the law to apply and to be hired for a role that includes regulated activity with the concerned group.
  We are committed to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the essential requirements for a role. This commitment applies to candidates who have a disability or are from a diverse ethnic community.
  As part of our application process, you can ask to be considered under this scheme if you are from an ethnic community or have a physical or mental impairment that has a substantial and long-term negative effect on your ability to do normal daily activities. Providing that you meet the essential criteria for the role, you will then be invited for an interview. Your guaranteed interview application will only be shared with the Hiring Manager and our Internal Recruitment Team.
  We are a member of the national campaign Ban the Box; this campaign aims to open opportunities for people with convictions to compete for jobs. We’re supporting the campaign by removing conviction questions at the applications stage.
  GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.
  If you require support with the recruitment process, please contact or Internal Recruitment Team at careers@growthco.uk or call us on 0161 237 4447.
  All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy

KEY RESPONSIBILITIES:

• Coordinating the arrangements for assessments and services to take place in a timely manner following all processes and certification requirements and ensuring business budgets and client retention targets are met
• Project manage the assessments in line with all processes and certification requirements ensuring compliance and a high level of service is achieved.
• Communicate effectively to all clients the requirements of their assessments, providing support, advice and guidance, maintaining service level agreements and as point of contact, diagnosing client’s needs and resolving them where appropriate.
• Build and maintain relationships with clients to support retention targets and contribute to maintaining relationships with key partners and stakeholders.
• Attend, actively take part and contribute to the organisation of team and Assessor/Auditor meetings.
• Take part in internal Audits, UKAS, other Licensee and Key Partners visits when required.
• Accurately and efficiently process expenditure invoices following both CFA and group processes, resolve client financial queries and liaise with the finance department and managers to ensure correct input for financial information.
• Produce progress reports providing accurate and relevant information monthly and at other times when required.