Client Service Coordinator

at  Bayshore HealthCare

JOB SUMMARY

The Client Service Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required.

EDUCATION

Minimum - Secondary School Diploma. Completion of a recognized Program, such as the Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred.

EXPERIENCE

A minimum of two years related customer service experience, preferably in healthcare.
Other Skills and Abilities
Exceptional organizational and interpersonal skills; proven ability to work both independently and as part of a team; ability to meet deadlines and strong commitment to continual learning; demonstrated competency in keyboarding and Windows scheduling software; ability to operate all standard office equipment; proficiency in written and spoken English as well as French in Branch Offices that provide service to French speaking clients.
Internal candidates must have a demonstrated track record of achievement in dealing with clients and employees and have demonstrated above average initiative. Successful internal candidates must complete a three-month probationary period specific to the Client Service Coordinator position.

STANDARDS OF PERFORMANCE

The Client Service Coordinator must demonstrate ongoing competency in completing all expect ed duties and responsibilities as detailed in this job description as well as specific goals and objectives that are agreed to.

• Handle and document prospective client inquiries regarding requests for care and service
• Assess client service needs in consultation with the Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
• Reports and collaborates with other Case Managers, funder or government program as required.
• Notify clients and Field employees regarding initial and ongoing schedules.
• Complete data entry and maintain accurate current scheduling documentation.
• Assist with training and mentoring of new staff.
• Assist with the supervision, recruitment and orientation of Field employees as requested.
• Participate in client satisfaction initiatives.
• Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
• Market and promote Bayshore Home Health in keeping with the individual Branch Office Sales and Marketing Plan.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Complete other tasks as requested.
  Make “being the difference” your Career. .
  Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments.
  If your calling is to be the “difference” by providing outstanding customer service, than a Career with Bayshore is the Perfect Fit for YOU!

We value our Bayshore employees with:

• Rewarding Careers
• Highest industry wages for the critical work you do
• Company sponsored Benefits (health and dental) for you and your family
• Paid orientation and paid training
• Efficient work schedules
• Opportunities to grow in your career
• Easy Access to managers who listen and support the important work you do!

Job Qualification