Client Service Coordinator

at  Calvary

Calvary Home Care
Client Service Officer - Adelaide
Make a difference at one of Australia’s leading health care providers
Generous salary packaging benefits, ongoing professional development and supportive team environment
Our client services officer plays a key role in liaising with staff, clients and their families and ensuring that our services are exceptional and delivered appropriately.
About the role
In this role you will work with our clinical service area, to provide the office/telephone liaison between clients, care employees, case managers and families to ensure that all client care and service requirements/issues are acted on, that all services requests are scheduled via our rostering system, that all actions are communicated to the relevant personnel and that all services are correctly verified when completed.
Key Responsibilities
The Client Services Officer will strive to resolve each interaction in the first instance and, in instances where this isn’t possible, provide a timely, detailed and consistent handover to the appropriate area of the business.
Rostering staff with the appropriate qualifications to the correct clients.
What you bring
Administrative experience in a face to face centre environment
Experience in the Home Care/Aged Care sector
Previous rostering experience is essential
Full Drivers License
Ability to manage phone system
A friendly, engaging and inclusive phone and email manner
A desire to join a team committed to the care of others in a mission based organisation
A valid NDIS screening check ( or willingness to obtain one)
Police Clearance within 6months (or willingness to obtain one)
Exceptional and clear communications skills with the ability to cope with multiple demands of phones, emails and schedules,
For further information please contact Sally on Sally.adams@calvarycare.org.au
About Calvary
We are a leading provider of quality, integrated care that puts our patients, residents and clients at the centre of everything we do. Calvary offers flexible careers in clinical, allied health, hospitality, ICT and health administration, mission, leadership, management and more. Founded in Australia in 1885, we’re one of the largest providers of health, aged and community care with over 18,000 staff and volunteers, 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care Centres.
As an equal opportunity employer, we value diversity and are committed to fostering a workplace that is respectful, welcoming and inclusive where people are supported to draw strengths from their identity, culture and community. We value the integral dignity of each person and we encourage applications from First Nations peoples, people living with a disability, LGBTIQ+ people, people who have come to Australia as migrants or refugees and veterans.
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

Please refer the Job description for details