Client Service Delivery Representative

at  LEASEWEB SINGAPORE PTE LTD

CLIENT SERVICE DELIVERY REPRESENTATIVE

The Leaseweb APAC team is growing quickly and looking for talented individuals to join us.

REQUIREMENTS

• 1-4 years Order-to-Cash (OTC) or order management experience. Experience in the IAAS industry is a plus.
• Diploma or bachelor’s degree in Business Administration is a plus.
• Basic SAP experience and knowledge in SAP/C4C terminology is a plus.
• Excellent written and verbal communication skills in English
• Proficiency in a Southeast Asian or Asian language is a plus to liase with APAC regional stakeholders.
• Planning and Analytical and problem-solving skills
• Strong work ethic and sense of responsibility
• Problem solver and taking ownership

• Collates and verifies all relevant order information to ensure an order can be accurately processed and delivered on-time while ensuring effective and timely communication is maintained with the customer.
• Sets delivery priorities and makes schedule adjustments to meet timely delivery goals.
• Ensure that internal processes and inter-departmental processes are followed.
• Recognizes and mitigates immediate delivery issues and risks and improves overall delivery process.
• Builds customer relationships by supporting the customer during and in the weeks after the delivery to prevent churn and improve NPS score.
• Processes sales credits accurately and provide input for recurring invoicing.
• Undertakes other duties and tasks as required.