Client Service Delivery Specialist - Group Risk and Health

at  Aon Corporation

SKILLS AND EXPERIENCE THAT WILL LEAD TO SUCCESS

• High level of accuracy and attention to detail
• Ability to work independently and proactively using own initiative
• Relevance experience within the insurance industry preferred
• Knowledge of Group Risk industry highly desirable
• Skilled at building positive relationships with an ability to manage numerous stakeholders.
• Confident communicator with both colleagues and clients at all levels of organisation.
• Excellent listening, organisation, and presentation skills
• Willingness to learn and share knowledge.
• Ability to adapt to change
• Proficient in Microsoft applications including excel

• Ensure the smooth running of assigned portfolio of clients on a day to day basic
• Develop and maintain a constructive and professional relationship with clients and insurers at all levels.
• Act as the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
• Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping Consultants informed
• Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries
• Prepare template client reports as requested by Sales Consultants
• Resolve any identified discrepancies in provider documentation before sending to clients
• Ensure that any correspondence produced or issued by Aon is accurate and adheres to any published brand guidelines
• Manage the gathering of accurate data for each client’s scheme renewal
• Assist with the analysis of data as required
• Attend internal provider and product training
• Ensure that all client records are accurate and up to date
• Maintain client records and data in line with Aon systems and protocols
• Undertake ad hoc project work where required
• Understand and comply with the financial & industry regulations and legislations
• Establish and maintain up to date knowledge of products and the marketplace
• Build good working relationships with Aon colleagues from all parts of the business
• Show commitment and dedication to the role and to Aon
• Provide a proactive professional telephone handling service for both internal and external contacts, including clients, providers, and Aon colleagues
• Be a team playe