Client Service Executive

at  Premise

Premise is an on-demand insights company that connects businesses and NGOs with local smartphone users in over 140 countries. Used by some of the leading organizations in the world, Premise’s solutions are revolutionizing the data collection market, making it faster, more scalable, and more dynamic to understand our world through the eyes of those who live there. We are backed by some of the top global venture capital investors as we take on legacy market research agencies with a new way of thinking about the world – removing the middleman between those seeking to understand our world and those living there.
With Premise, organizations win. And communities win, too. People can earn more from their opinions and discoveries. They can influence their cities for the better. And, unlike other data sourcing methods out there, they can do it all with full transparency that the data they’re gathering is going to an organization that values it, and values them.
Position Summary
Premise is growing, and we are looking to add a Customer Service Executive. We are looking to optimize the retention of current customers by implementing a sustainable service model, fostering profitable and long-lasting commercial relationships for the company.
*This is a hybrid position based out of our Bogota, office. (1 day remote)

• Maintain and open sustainable and profitable business relationships, from the construction of strategies and continuous service.
• Execute business strategies that drive the value proposition for our clients.
• Follow up with other areas to have an optimal management of the products promised to our customers, ensuring quality and timeliness.
• Conduct constant visits to assigned clients to present management reports and value propositions.
• Follow up on action plans proposed to clients.
• Attend to requests, concerns or requirements of customers and manage the optimal level of response.