Client Service Manager
at CRANE WORLDWIDE LOGISTICS S PTE LTD
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 08 Nov, 2024 | Not Specified | 10 Aug, 2024 | 5 year(s) or above | Management Skills,Operations,Import,Interpersonal Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Requirements
- Possess Tertiary qualifications.
- Experience in Freight Forwarding Air Freight operations for both import and export.
- Minimum 5 Years of experience in a relevant/similar capacity.
- Possess effective communication and interpersonal skills.
- Service oriented
- Knowledge of Airfreight operations – import and export
- Effective people management skills
- Effective negotiation skill
Responsibilities:
- Oversee the daily operations of the airfreight customer service department.
- Effectively partner and collaborate with other departments which include the Airfreight Operations team to ensure service and operational excellence with the objective of ensuring job files are executed effectively throughout the airfreight operational value chain from opening of job file, job execution to billing and closure of job file. (customer service and operations).
- Ensure adherence to prevailing service level agreements and KPIs.
- Be the point of contact for escalations from customers with regards to any service lapses and ensure issues are resolved timely and amicably.
- Attend to complex customer inquiries and ensuring timely response to such queries.
- Prepare and evaluate customer service operational policies and procedures.
- Look for process improvements with the objective of process effectiveness and efficiency in Airfreight Customer Service work processes and flow.
- Manage and lead the Airfreight customer service team.
Requirements
- Possess Tertiary qualifications.
- Experience in Freight Forwarding Air Freight operations for both import and export.
- Minimum 5 Years of experience in a relevant/similar capacity.
- Possess effective communication and interpersonal skills.
- Service oriented
- Knowledge of Airfreight operations – import and export
- Effective people management skills
- Effective negotiation skills
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Outsourcing/Offshoring
Purchase / Logistics / Supply Chain
Customer Service
Graduate
Proficient
1
Singapore, Singapore