Client Service Manager

at  Dragonfly Pond Works

Dragonfly Pond Works is a leading environmental service company specializing in stormwater management. Since 2006, Dragonfly has provided routine maintenance and repairs on stormwater devices, lakes, ponds, wetlands, and underground facilities. We are proud to have a very respectful work environment and expect all our employees to adhere to the same standard throughout the organization.
The core purpose of this position is to drive sales and revenue growth through nurturing relationships within the assigned region. This role functions as a technical expert to our clients and requires strong communication and interpersonal skills. This role is integral to the smooth and profitable execution of work performed by Dragonfly Pond Works.

• Identifies target clients through a combination of research, mining of company data, and othersources.
• Pursues clients using both phone and email, with the goal of connecting with decision makers.
• Serves as central and primary point of contact for all inbound client inquiries and requests.
• Responds to and acknowledges all client inquiries in a prompt and professional manner.
• Estimates and generates proposals.
• Recommends and sells additional services to existing accounts and clients.
• Pursues new leads generated by existing client base, digital campaigns, and tradeshows.
• Leads, develops, and implements client touch programs to nurture relationships with existing clients, including site meetings, lunch and learns, drop-ins, and other activities.
• Perform physical duties including but not limited to driving, walking on steep slopes, bending, kneeling, as well as use hands and arms to grasp, handle and reach.