Client Service Manager - HSBC Securities Services

at  HSBC

Singapore, Southeast, Singapore -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate24 Apr, 2025Not Specified24 Jan, 2025N/ALeadership,Global Custody,Communication Skills,Diplomacy,Fiduciary Services,Trustee,Transfer Agency,Fund Accounting,WritingNoNo
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Description:

Job description

SOME CAREERS GROW FASTER THAN OTHERS.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.
We are currently seeking a high calibre professional to join our team as a Client Service Manager.

Requirements

  • Sound knowledge of the Securities Services industry and global market infrastructure and ongoing developments
  • Understanding of Securities Services products such as Direct Custody, Global Custody, Fund Accounting, Transfer Agency, Trustee & Fiduciary Services
  • Strong interpersonal, analytical, problem-solving, decision-making skills and a team player
  • Personal qualities will include diplomacy, integrity and leadership skills
  • Strong communication skills, both verbally and in writing, complimented with excellent PC skills
  • Able to coordinate a variety of initiatives in a complex and constantly changing environment
  • Able to work in a pressurised environment and manage priorities effectivel

Responsibilities:

  • Ensure services agreed are provided to the client within the Operating Memorandum
  • Ensure that client enquiries are responded to in a polite and timely manner and monitor completeness and accuracy to drive service improvement
  • Co-ordinate the negotiation and business agreement of new/bespoke client service requests
  • Ensure client reporting and management information is delivered as agreed with the client
  • Work in close co-ordination with internal stakeholders to ensure smooth service management and proactive management of client issues and requirements
  • Ensure full understanding of clients and their operating model
  • Ensure full understanding of client’s needs and requirements and develop a suitable service plan to selected clients base
  • Understand the external regulatory environment and compliance issues
  • Reviewing, analysing and sharing with clients, the impact of regulatory changes
  • Understand client requirement and convey information / message for resolution in efficient & effective manner
  • Builds trusting relationships with internal and external clients

Requirements

  • Sound knowledge of the Securities Services industry and global market infrastructure and ongoing developments
  • Understanding of Securities Services products such as Direct Custody, Global Custody, Fund Accounting, Transfer Agency, Trustee & Fiduciary Services
  • Strong interpersonal, analytical, problem-solving, decision-making skills and a team player
  • Personal qualities will include diplomacy, integrity and leadership skills
  • Strong communication skills, both verbally and in writing, complimented with excellent PC skills
  • Able to coordinate a variety of initiatives in a complex and constantly changing environment
  • Able to work in a pressurised environment and manage priorities effectively

To be considered for this role, the relevant rights to work in Singapore is required.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Financial Services

Banking / Insurance

Finance

Graduate

Proficient

1

Singapore, Singapore