Client Service Manager - Medical Risk

at  Hylant

THE OPPORTUNITY:

The Client Service Manager (CSM) will manage a book of business which will require a high level of organizational and problem-solving skills. In addition, s/he will possess the ability to handle marketing of new business to enable our Client Executives to focus on business development. S/He will consistently and effectively develop, enhance and solidify client relationships by providing exceptional customer service in accordance with Hylant standards. The desire to continue to grow and develop insurance knowledge and professionalism to the highest level possible is also a requirement of the CSM.

IN THIS ROLE YOU WILL EXECUTE ON:

• Understand and use our EPIC operating system to include naming conventions and activities
• Produce accurate and thorough proposals, summaries of coverage, submissions and presentations using Word, Excel and Power Point
• Find and place quality programs with competitive pricing for clients
• Provide prompt, accurate and thoughtful service to clients; consistently respond to internal and external client inquiries within 24 hours of when they are received
• Develop and maintain strong relationships with client and vendor partners
• Continue ongoing pursuit of insurance knowledge by working with your manager to put together a designation plan
• Fully understand and be able to execute applicable portions of the Client Engagement Strategy
• Delegate appropriately to others on your team (Client Service Specialist/Client Service Assistant) and mentor them on your book of business

IN THIS ROLE YOU WILL NEED:

• Organization and Planning: Ability to plan, prioritize, delegate and organize work to meet or exceed deadline expectations
• Attention to Detail: Comprehensive and error free work
• Coachable: Quick learner and the ability to take direction/constructive feedback
• Communication: Successfully conveys information and expresses thoughts and facts
• Emotional Intelligence/Inclusiveness: Appropriately interacts with all members of the team, visitors, carriers and community partners without regard to individual characteristics
• Professionalism: Demonstrates a personal commitment to create a professional, empathetic and welcoming environment
• Listening Skills: Lets others speak and seeks to understand their viewpoints
• Prior experience in medical risk insurance strongly preferred
• 6-8 years’ minimum experience in Commercial Insurance
• Property and Casualty license