Client Service Manager

at  Paladin Security

Client Service Manager
Position: Client Service Manager
City: Thunder Bay, Ontario
Status: Full-Time
Hours: Monday to Friday (0800-1600) with possibility of overtime or on call

JOB DESCRIPTION

This leadership position will champion the leadership and growth of Paladin Security Group’s security programs for all Paladin contracts in Thunder Bay, Ontario. You will be challenged to develop and coordinate implementation strategies to support all of our operations and security program; and develop the capacity of Paladin staff to respond effectively to security and life safety emergencies.

REQUIREMENTS

• Minimum of one year of management experience of employees and client services is essential.
• A graduate degree in Business or Health Care Administration or related discipline and specialized training in protection services or criminology; or equivalent education and experience is an asset.
• Minimum of three years supervisory/managerial experience in security and / or fire safety services.
• Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy.
• Must have strong leadership, social interaction and organizational skills.
• Proficiency in Microsoft Office software.
• Ability to write and present proposals to large organizations.
• An interest in social activity used to build client relationships by fostering an excellent client / service provider connection.
• Creative ability to foster new and better ways to perform and succeed.
• Proven ability to build and maintain strong working relationships both internally and externally.
• Must have strong leadership, social interaction and organizational skills
• Ability to write and present proposals to large organizations
• Excellent interpersonal and communication skills
• High level of professionalism
• Ability to write comprehensive reports and maintain proper records
• Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy
• Usual business hours of work with after hours and weekend availability

required.

• Must have a reliable working vehicle.
• Class G Driver’s License is required
• Experience with Paladin Mobile Division is an asset

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we’re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview

Please refer the Job description for details