Client Service Manager

at  PFCC Group Limited

Posted by
Rachel Chan
Associate Director - Financial Services Recruitment
A leading US private bank is seeking an experienced Client Service Manager to provide Operations support for the Australia Wealth Management business, including client on/offboarding and trade life-cycle events.

REQUIREMENTS

• Degree in Finance, Business, or Economics
• RG146 certification (or commitment to obtain it)
• Preferred experience in a similar role, especially in wealth management or financial planning
• Familiarity with domestic and international broking platforms
• Experience with portfolio management platforms like Praemium is a plus
• High attention to detail and excellent organizational abilities
• Strong literacy and numeracy skills
• Proficiency in Microsoft Office Suite
• Strong verbal and written communication skills – Fluent in Mandarin
• Resilient with the ability to prioritize tasks and goal-oriented with a drive for initiative

• Manage all administrative inquiries from clients.
• Oversee the client onboarding process, including the preparation of account documentation and the creation of client records in MSWM systems.
• Organize and maintain client accounts and records in compliance with current AML/CTF and KYC regulations.
• Handle the allocation management for IPOs and corporate actions.
• Prepare client valuations, asset allocations, and reports as needed.
• Assist with domestic and international client asset transfers, including cash.
• Process and monitor stock settlements, following up with clients regarding outstanding funds.
• Prioritize requests from advisers in a fast-paced environment.
• Support logistics and planning for client events organized by The Asia Practice.
• Provide translation assistance for marketing materials as needed.
• Build and maintain relationships with internal stakeholders and departments.
• Participate in cross-training initiatives within the department.
• Engage in process development projects to enhance operational efficiency.
• Proactively communicate any issues to clients and financial advisers, recommending solutions and timelines.
• Adhere to the ethical standards outlined in the Company Code of Conduct.
• Comply with company policies, as well as regulatory and legislative requirements.
• Familiarity with US and UK tax forms such as W8BEN and CRS is preferred.
• Understanding of Opt-In, FDS, and Client Consent forms (e.g., FOFA) is also preferred.