Client Service Manager

at  Sign Language Interactions LTD

COMPANY SUMMARY

Sorenson Communications, SignVideo, and Sign Language Interactions are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions and understand that everything we do to facilitate communication creates connections and enhances relationships between people.

EXPERIENCE:

• 5 + years experience in Sales
• 3 + years in Deaf Community

KNOWLEDGE, SKILLS & ABILITIES:

• Community Background
• CRM Experience
• Knowledge of Access to Work
• Must have a proven track record of Sales
• Be able to work independently and as part of a team
• Experience using Microsoft Office
• Experience with account management
• A Strategic and creative mind
• Communication, Interpersonal & Presentation skills
• Fluent in British Sign Language
• Experience/Knowledge of the Deaf Community

ROLE SUMMARY

The role of the Client Service Manager will be working in a niche market under the SignVideo Brand, achieving the sales and retention of our services to current and future Consumer clients. The Client Service Manager must have strong interpersonal, communication skills and enhanced multitasking abilities. This Sales position will be working with a well-established sales team to achieve our Organisational objectives. The ideal candidate will have experience researching market trends, targeting relationships, and using proven methods to develop our business strategy while retaining partners.
Job Title: Client Service Manager
Hours: 37.5 hours per week/Full Time
Report to: Director of Community Sales
Department: Consumer Sales
Salary: £30,000 - £35,000 plus UNLIMITED Commission potential
Job Start: ASAP
Application Closing Date: 10/9/2024 *Please note that application process may close early if we receive a high volume of applications.
Candidates must be eligible to work in the UK. We will not be able to provide visa sponsorship for this position. Due to the volume of expected applications, only selected candidates will be contacted.

DUTIES AND RESPONSIBILITIES:

• Research prospective accounts, seek appropriate contact, create pipeline, pursue leads and follow through to a successful agreement
• Maintain relationships with current clients and identify new prospects within the area you have been assigned
• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, and services - or new ways of reaching existing markets
• Generate leads and educate prospective customers
• Meet with customers/clients over different communication channels
• Understand the needs of your customers and be able to respond effectively with a plan of how to meet these
• Technical skills required to understand and propose solutions by focusing on client requirements
• Carry out sales forecasts and analysis and present your findings to senior management on a monthly basis.
• Supporting Access to Work (AtW) and Direct Payment (DP) processes
• Engaged in prospective customers and guide them through the sales cycle