Client Service Officer

at  NSW Department of Communities and Justice

Division: Homes NSW
Location:Bankstown, NSW, AU, 2200 Liverpool, NSW, AU, 2170 Campbelltown, NSW, AU, 2560 Fairfield, NSW, AU, 2165 Parramatta, NSW, AU, 2150 Blacktown, NSW, AU, 2148
Req ID: 71768

ABOUT US

Housing Services is an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.
Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.
In partnership with the community, industry and individuals, we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

In addition to meeting the essential requirements, the successful applicant will have:

• Willingness to undertake a Certificate IV LEAP Training with TAFE NSW for 8 weeks over a 12 month period (paid)
• A commitment to travel and work across your district from different Housing office locations providing face-to-face service delivery for up to five days per week.
• A willingness to work with clients in their home (a corporate vehicle will be provided for travel between offices and client homes)
• A Commitment to complete a ten (10) day mandatory Induction program within the first four (4) weeks of commencing with DCJ

YOUR ROLE

As the Client Service Officer, you will provide a range of comprehensive support to clients by delivering tenancy, property management and housing options advice tailored to the client’s needs and eligibility.

WHAT YOU’LL DO

In this role you will also:

• Collaborate with internal specialist and external service providers to ensure positive client outcome and successful tenancies.
• Contribute to building stronger communities and harmonious neighbour by supporting tenancy and community participation initiatives.
• Manage client information with the utmost accuracy, discretion and integrity.
• Monitor property condition and facilitating necessary maintenance and modification for client’s needs.

ESSENTIAL REQUIREMENTS FOR THE ROLE

• Possession of a minimum Provisional 2 NSW Driver’s Licence
• A willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).

In addition to meeting the essential requirements, the successful applicant will have:

• Willingness to undertake a Certificate IV LEAP Training with TAFE NSW for 8 weeks over a 12 month period (paid)
• A commitment to travel and work across your district from different Housing office locations providing face-to-face service delivery for up to five days per week.
• A willingness to work with clients in their home (a corporate vehicle will be provided for travel between offices and client homes)
• A Commitment to complete a ten (10) day mandatory Induction program within the first four (4) weeks of commencing with DCJ.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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